Senior Help Desk Analyst Resume Herndon, VA - Hire IT People

SUMMARY:

I have worked in several SCIFs and in several Enterprise NOCs doing shift work at night and day work. I have 6 years of experience as an IA Administrator I am a US Army veteran working on my CASP. I have a Sec+CE and a CEH+CE. I am looking for a Cyber Analyst position as a Mid or as a Jr. contract position. Contact via email is preferred. No MSS job offers please.

AREAS OF EXPERTISE:

Installation & Configuration
Help Desk Support
Troubleshooting & Repair
Desktop Support
Information Assurance
Training & Development
Scripting
Confidential LAN Management
Computer Use Policies
Technical Writing
Technical Proficiencies

TECHNICAL SKILLS:

Platforms: Windows NT / 2000 / XP / 98 /7/8 / Vista, Windows NT Server 3.51 through Windows Server 2008

Tools: Microsoft Office Suite thru 2013, Visio, Veritas, Norton Ghost, Adobe, Remedy, SRM BMC, Symantec, McAfee, Backlog, Kiwi Syslog, EventLog, SM7, Acronis, Kixtart, MS Backup, Netscan Tools, Paragon, Novastor, JetAdmin, SNS, Lotus Organizer, Commview, IPS, Avaya IP Office, Wireshark, Ironport

PROFESSIONAL EXPERIENCE:

Senior Help Desk Analyst

Confidential, Herndon, VA

Responsibilities:

Responsible for the Enterprise email queue at G - 6. Admin AD management. Moves tickets to correct queues. Creates new tickets from email using SRM Tool or manually writing Breakfix tickets. Calls clients to troubleshoot and do customer contact follow-up. Handles front gate security and walk-in visitor security by checking VARs and logging in visitors. Trusted CPR agent. Interfaces with personnel from other silos to solve customer problems or to get requested work accomplished in the shortest time possible.

Cyber Operations Security Analyst

Confidential, Herndon, VA

Responsibilities:

Responsible for manning the Information Assurance Desk at the Quantico NOC, unsupervised and mitigating any threats identified by either IPS, IDS, Symantec or any other sensor or collector across an Enterprise consisting of 800,000 users. That mitigation includes coordinating with Tier II and Tier III Network Support, Netcool Monitoring silos, Server and Exchange silos, Marines and Navy personnel and supervisors on conference calls. Also trained new personnel. We used Remedy (DB version), BMC Remedy and SM7 to write tickets, then dispatched base operations personnel to fix any problems detected. Provided guidance to upper management on a wide range of Confidential issues with IA or just general knowledge. Had input into all official Confidential IA documentation.

Systems Administrator

Confidential, Stafford, VA

Responsibilities:

Installed, configured, maintained, and upgraded network servers, workstations, and peripherals. Provided Tier 2 and 3 technical support, efficiently troubleshooting and resolving issues utilizing ipconfig, wincfg, ifconfig, netstat and nbtstat. Monitored system usage and server load, proactively addressing issues and preventing slowdowns and failures. Configured and installed SATA, Confidential, and Wi-Fi devices. Installed various VPN clients for Military contracting staff. Developed numerous batch file and Kixtart scripts, automating and streamlining processes. Ensured network security utilizing MS Personal Security Advisor, Hfnetchk, Hotfix Reporter, McAfee/Symantec antivirus, and numerous other tools. Scheduled and monitored data backup processes. Researched emerging Confidential and recommended hardware and software enhancements and upgrades. Developed/documented/maintained IT policies and procedures. Tested new products.

Desktop Support Technician

Confidential, Falls Church, VA

Responsibilities:

Supported Windows NT 4.0 network for 1500 managers and staff located in multiple building complex contracted with Department of Defense Health Affairs Division. Configured and administered all corporate laptops. Provided Tier 2 technical support for hardware and software issues.

Systems Engineer

Confidential, Alexandria, VA

Responsibilities:

Subcontracted to BAH team installing, testing, and implementing a secure, dedicated network downloading United States Air Force (USAF) meteorological satellite imagery. Customized software to develop baseline configuration for Windows NT 4.0-based system. Conducted user training. Assisted USAF LAN Support Team resolving firewall issues, and utilizing Serv-u, FTP, TIMBUKTU, and various weather-related tools.

Computer Installation Technician

Confidential, Crystal City, VA

Responsibilities:

Oversaw migration of US Patent Trademark Office network (short-term contract) from Novell 3.11 to Windows NT 4.0. Conducted detailed site surveys prior to upgrades. Installed, upgraded and tested hardware and software. Proved training on operations and maintenance.

Help Desk Technician

Confidential, Vienna, VA

Responsibilities:

Sole East Coast help desk representative for Confidential . Helped uses install and configure Canon printers. One of only three Confidential representatives assigned to Canon computer support helpdesk.

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Senior Help Desk Analyst Resume

Herndon, VA

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