It Support Specialist Refresh Project/depot Warehouse Manager Resume
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Winston-salem, NC
CAREER OBJECTIVE:
To work for a fortune 500 company as an executive. My passions is Project Management
SUMMARY:
- Help Desk Professional and Military Veteran offering over 8 years of customer service and IT experience.
- Possess a comprehensive background in software testing, computer repair, and software/hardware installation derived from over 7 years of direct experience as a computer repair and help desk technician.
- Broad - based knowledge and practical application in trouble shooting and repairing computer systems derived from 3 years managing a computer repair department.
- Networking using Active Directory and Domain training.
- Career is supported by Microsoft Office and Service / Help desk training at Forsyth Technical Community College.
- Graduated from Confidential Learning Accelerated IT program .
- Looking for a IT position with a great company
PROFESSIONAL SKILLS:
- Excellent communication skills.
- Professional attitude.
- Logical problem solver.
- Goal oriented.
- Attention to detail.
- Seeks personal challenge and eager to learn.
WORK EXPERIENCE:
IT Support Specialist Refresh Project/Depot Warehouse Manager
Confidential, Winston-Salem, NC
Responsibilities:
- Deployment, Build and desktop support.
- Help Desk duties as well as remote access.
- Use SAP to keep up inventory and purchase orders.
- Promoted to warehouse manager in March of 2017
Helpdesk Analyst
Confidential, Greensboro, NC
Responsibilities:
- Troubleshoot cable modems, VOIP and payment issues
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Helpdesk Analyst
Responsibilities:
- Helpdesk Contract worker in IT department performing Windows Deployment, Networking issues, Virtual Lans, Hardware, Software and Customer Service issues. 6 weeks assignment through Kelly Services
JD Edwards inventory specialist
Confidential, Welcome, NC
Responsibilities:
- Inventory control and replenishment control using the JD Edwards system
NDE operator
Confidential, Rural Hall, NC
Responsibilities:
- tested frequency, using computers on turbine blades and tested for cracks using liquid penetrate.
Computer Repair Technician / Customer Support Rep / Help-desk
Confidential, Salem, NC
Responsibilities:
- Built, configured and installed software on 20 to 30 computer systems daily uploading early childhood software for Educational Institutions and Daycare's per day pertaining to learning games and hooked on phonics applications. Networking, Software testing, Image creating, Computer hardware and Windows OS loading.
- Supervised two to three staff members to ensure networks were running efficiently
- Monitored computer systems for equipment failure or errors in performance; responded to program error messages by finding and correcting problems or terminating the program
- Assisted technical support field representatives with troubleshooting systems at sites and assisted customers with loading software and hardware issues.
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