Technical Support Engineer Resume Research Triangle Park, NC - Hire IT People

OBJECTIVE:

Seeking a Systems Engineer positon with a progressive and dynamic company where I can expand my knowledge and enhance my skills.

PROFESSIONAL SUMMARY:

Experienced Technical Support Engineer with a demonstrated history of working in the computer networking industry.
Skilled in OS X, Computer Repair, MS Office Suite, Active Directory, Exchange, Gmail, and McAfee Antivirus.
Strong information technology professional with a Associate's Degree focused in Network Systems Administration - Information Technology.
Excellent analytical, computer and communication skills with the ability to diagnose and communicate complex technical issues in an easy to understand manner.
Hardware Troubleshooting & Replacement Software/Hardware installation.

TECHNICAL SKILLS:

Operating Systems: Windows 7, Server 2008/2012, MacOS, & Linux (CentOS & Fedora).

Software: MS Office Suite & Exchange, Adobe Asset Management, Cisco IOS, Putty, Wireshark

Monitoring Tools: Solarwinds

EXPERIENCE:

Confidential, Research Triangle Park, NC

Technical Support Engineer

Responsibilities:

Provide remote troubleshooting support for Confidential with an emphasis on the Confidential (Common Services Platform Collector).
Work with customers providing support for different Confidential services/products.
Plan and follow-through with deployment strategies to implement Cisco services by maintaining Service Requests and correspondence for internal as well as external stakeholders.
Assist customers with installing collector software on Virtual Machines or UCS devices.
Using a lab environment to recreate issues that customers are facing for their devices with Smart Net services.
Review device configuration and troubleshoot device registration issues for Confidential services.
Assist customers with SNMP discovery issues between their devices and the collector software.
Review and assist with RMA request for Cisco equipment

Confidential, Clayton, NC

Technical Support Engineer

Responsibilities:

Image and configure computers for new end users and of end of lease computers.
1st line support for end users.
Handle business outages for Donor Centers.
Account support for end users.
Assisted with Active Directory and Windows 7 migration.
Manage Exchange mailboxes from storage quotas and distribution lists
Printer troubleshooting
Hardware replacement.
Provide remote support via SCCM, Go to Assist & Remote Desktop Connection.
Network Troubleshooting ( Testing network ports, Devices not connecting to Internal/External Networks)