SUMMARY

• I am an ambitious and optimistic IT Professional with proven abilities in strategic planning, managing projects, improving efficiency of operations, team building through corporate relationships, and detailing project information to determine effective functions for operations. I quickly grasp complex concepts, analyze, and interpret ideas into a logical strategy. I am able to identify areas of strength and weakness and implement company policies, standards, changes in operations, and cost reduction through more effective use of labor, technology, and resources available.

PROFESSIONAL EXPERIENCE

Confidential, Geneva, IL

International Digital OCC Manager

• Oversight of global Digital Operations for 4.5B € company headquartered out of France
• Ensure high availability of critical infrastructure, software, and components globally
• Maintain procedures and execute disaster recovery operations and testing at all global sites and co-locations.
• Utilize a ‘follow the sun’ approach encompassing primary teams in France, US, and India. With additional support sites in Lithuania, Tunisia, UK, Brazil, Mexico, China, and Singapore.
• Developed and enforced standards and best practices for Incident, Change, and Problem management
• Created and maintained automated KPI dashboards for reporting on operational status as well as incident and change management
• Ensure adherence to ITIL principles for all project and change management
• Maintain global operational deployment and maintenance timelines and coordinate with regional teams for execution
• Provide support for global project planning, execution, and reporting for multiple cross functional projects such as security driven focuses or user experience
• Work closely with the business to understand and develop solutions for current needs as well as plan for actions to include in our MTP.
• Current oversight of the deployment and integration of a new global ERP solution to transition from mainframe infrastructure
• Rebuilt the global team with responsibilities for staffing, long term planning, and employee performance review. Current team of 39 technicians at primary sites and 3 regional managers
• Established global employee growth initiatives through collaboration with regional Human Resources for career planning and development

Confidential , Naperville, IL

Manager IT Infrastructure Operations

• Overall responsibility for the long term IT Infrastructure vision.
• Responsible for a Tier III data center as well as 8 satellite data centers with mission critical infrastructure
• Extensive knowledge of data center operations, telecommunications, network engineering, data center applications, client/server computing, and production operations support. Specific technologies of note include Microsoft Server & Client operating system and infrastructure applications, Cisco Voice and Networking, VMware, Citrix, EMC Enterprise-level SANs, Cisco Server infrastructures, and multi-carrier WANs
• Provides ITIL service disciplines, covering incident, problem and change management resolution
• Responsible for the approval of all infrastructure technical project implementation as required for all sites
• Ensure overall system and infrastructure availability and development of a resilient infrastructure to align with zero downtime initiatives
• Ensure that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery
• Ensure comprehensive disaster recovery architecture is maintained and operations are in place to ensure compliance with required RPOs and RTOs during business continuity events
• Coordination with other areas within IT department on infrastructure related services and 1st through 4th level support. Acting as 4th level of support
• Supervision and management of department resources with regards to infrastructure operations including desktop support, projects and the prioritization and scheduling of support and project activities covering compute, storage, network, telecommunications, and desktop
• Participate and ensure appropriate participation of team members in application/infrastructure projects to ensure adherence to project timelines
• Management of subordinates career development and system backup through training, coaching, delegation and appropriate assignment of tasks to achieve successful project completions while advancing skill base within the IT department organization. Hiring, evaluations and termination responsibilities
• Responsible for establishing and maintaining strong, strategic partnerships with vendors and service suppliers
• Participate in IT strategic planning, project planning and budget planning efforts
• Strong financial management skills in budgeting, forecasting, and cost control

Confidential, Naperville, IL

IT Infrastructure Engineer

• Contributor for building long term IT Infrastructure vision
• Manage various POC initiatives to ensure technical, budgetary, and personnel requirements are met before implementation
• Maintain a Tier III data center as well as 6 satellite data centers with mission critical infrastructure
• Maintain vBlock infrastructure components such as UCS, Cisco Nexus, and EMC SAN components
• Maintain similar components at 6 satellite locations (ESXi Hosts, VNXe, Cisco Nexus)
• Oversee all vSphere applications at Corporate, all plants, and our Disaster Recovery Site
• Maintain all DR components such as Site Recovery Manager, and Recover Point Appliances
• Created Disaster Recovery Plan and presented for approval. Continue to monitor all testing, revisions, and maintenance of the DR plan.
• Lead the initiative to transition plant environments to VMware Horizon View 6 for VDI deployments rather than physical desktops.
• Negotiated EA agreement with VMware for new licensing
• Oversee Analyst and Help Desk roles and help educate and prepare employees for progression within the department.

Confidential , Merrillville, IN

Senior System Administrator

• Expert Knowledge of Windows Server Operating Systems, NTFS Permissions, Performance Analysis and Active Directory configuration/support/reporting.
• Expert Knowledge of Active Directory security audit policies and implementation for compliance (PCI-DSS, HIPPA)
• Experience configuring Windows Server Clusters for high availability and load-balancing via Cluster Manager and Hyper-V technologies.
• Experience configuring and supporting multi-client Citrix Environment (XenApp, XenDesktop)
• Linux based Web Server and File Server experience. CentOS and Debian. CPanel Plugins.
• Experience with System Center 2012 and Data Protection Manager configuration and support
• Experience with MS Exchange 2007/2010, ActiveSync, and Blackberry.
• Experience supporting and configuring Server hardware and ISCSI SAN Disks.
• Experience with XenServer for virtualized router and machine configurations
• Windows Deployment Server configuration, image management, and deployment.
• Experience with AV technologies such as Symantec Endpoint Protection, Symantec Cloud
• Experience scripting for automation using VB, PowerShell, Batch, Bash

Confidential , Crown Point, IN

Founder / Owner

• Developed and implemented innovative business concepts to address Video Surveillance and Digital Product Promotion in QSR and Delivery / Carryout niche market.
• Hired team members and oversaw the creation of software and hardware development, testing, trials, and release.
• In 2012 merged Surveillance and Product Display ventures into Confidential .
• Negotiated acquisition of outside interest to consolidate shares within working partners of LLC.
• Oversaw sales and marketing operations and controlled budget to achieve profitability in less than 5 months after formation of LLC.
• Departmentalized and seized on opportunities to increase revenue by offering in-house graphic design and print services.
• Developed marketing strategies to probe for interest in automation capabilities within residential and commercial environments.
• Established developmental team to continue to advance capabilities of Surveillance and Alarm capabilities to include automation and controlled access capabilities per interest probe.

Confidential, Crown Point, IN

Director of Network and Application Security

• Developed advanced scripting and automation capabilities for security upgrade and monitoring.
• Developed PCI-DSS security protocols for proper care and handling of cardholder data and sensitive customer information
• Developed new procedures to perform system maintenance and security upgrades for an automated streamlined transition to compliance.
• Organized collaborative team of internal employees, vendors, and resellers to identify exploitive deficiencies within software processes as well as within external applications and hardware
• Pooled necessary resources internally and externally through corporate vendor relations to implement broad compliance adaptation across multiple vendor/reseller platforms.
• Through team training and policy implementation across all processing platforms secured 600+ customer sites that had previously been processing outside the scope of PCI-DSS compliance.
• Developed and implemented internal employee and vendor/reseller implementation strategies for continued compliance.

Confidential , Cadillac, MI

Network Administrator / Web Designer

• Experience building customer websites utilizing Adobe CS6 tools such as Dreamweaver, and Fireworks utilizing HTML, Java, PHP, and SQL driven applets.
• Advanced-level administration desktop operating systems: Windows 98, NT, 2000, XP, Vista, & 7
• Advanced-level administration NT Server, Server 2000 / 20 03 / 2008 with Active Directory, DNS, Terminal Services, and Group Policy configuration.
• Advanced-level Exchange Server administration Exchange 5.5 - Exchange 2007 experience
• Experience troubleshooting and training end-users with MS Office 2000, XP, 2003, 2007, and 2010

Confidential , Cadillac, MI

Desktop Support Manager

• Advanced-level administration desktop operating systems: XP, Vista, & 7
• Advanced-level administration Server 20 03 / 2008 with Active Directory, DNS, Terminal Services, and Group Policy configuration.
• Advanced Exchange Server administration Exchange 2003 and Exchange 2007
• Proven experience in desktop deployment tools including Symantec Ghost
• Experience installing and maintaining Windows based client-server applications
• Experience and understanding of different VPN technologies
• Experience deploying and administering Linux based Thin Clients

Confidential , Champaign, IL

Assistant Manager

• Managerial role over 27 associates, and 4 subordinate managers
• Developed a high-performance team by selecting, training, coaching, and developing effective associates and hourly leads in the departments, including both merchandise and customer assist and consultative selling associates
• Maintained high visibility on the store floor to act as a role model of fast, in-stock, and helpful behaviors to all associates
• Proactively lead and plan for upcoming sales in departments to ensure achievement of sales goals
• Took ownership for full implementation of corporate programs and initiatives on merchandising
• Fully optimized credit and other miscellaneous Income opportunities such as protection agreements, installation, gift card, and home service leads within the departments and store
• Proactively lead the departments to achieve profit goals through management of margins via communication to home office on assortment levels, expense management, and execution of inventory protection standards

Confidential, Camp Pendleton, CA

Network Administrator / ADP Chief

• Advanced-level administration desktop operating systems: Windows 98, NT, 2000, XP, & Vista
• Advanced-level administration NT Server, Server 2000 / 20 03 with Active Directory, DNS, Terminal Services, and Group Policy configuration.
• Advanced-level Exchange Server administration Exchange 5.5
• Designed and administered local and wide area networks utilizing the OSI model
• Mission critical technical training for deployment team and command post staff
• Experience troubleshooting and training end-users with MS Office 2000, XP, 2003