Senior Mobile Support Specialist Resume Neptune, NJ - Hire IT People

OBJECTIVE:

My objective is to obtain a dynamic, challenging opportunity that uses my leadership skills, communication and problem solving skills for the benefit of the company.

TECHNICAL SKILLS:

Proficient with core Microsoft office products
Windows XP - Windows 10
Outlook 2k7 - 2k13
SQL Management Studio
Python
Active Directory administration
Desktop Support
Helpdesk support
Support utilities (I.E. LogMeIn
WebEx
TeamViewer
Join.Me)
Customer service verbal written time management and organizational skills communications
SalesForce

PROFESSIONAL EXPERIENCE:

Confidential, Neptune, NJ

Senior Mobile Support Specialist

Responsibilities:

Seasoned engineer with over seven years experience in technical support including mobile technology including Android, IOS, Tablets, GPS logistics, Quality Assurance, SalesForce.com and Microsoft Windows mobile products
In depth knowledge in support of Confidential mobile product applications
Ability to analyze and evaluate technical requirements and develop viable solutions/processes to meet customer requirements
Ability to provide technical support for customers who have difficulty with implementation of their new system
Skilled communicator, able to successfully work with a wide range of end - users to diagnose and resolve complex technical issues
Strong troubleshooting, customer service, relationship building and written and verbal communication skills
Highly organized, detail oriented, and able to thrive in a fast paced, changing environment
Outstanding ability to meet client demands on flexible schedules
Ability to solve technical problems in the ever-changing realm of technical support from start to finish
Participates and provides technical support during off-site product demonstrations
Performs Microsoft SQL queries to test and confirm new client configuration, and troubleshooting
Statistical leader in call volume, call resolution, customer satisfaction for monthly departmental metrics
Statistical metrics leader each month providing and resolving the most technical support calls and feedback from consumers of our product
Help the company up sell their products
Lead analyst for QA and deployment of mobile application version updates. I help with automated and regression testing for our new mobile launches
Asset Management tracking for mobile and desktop hardware
Work experience utilizing Salesforce.com CRM to for client data information

Confidential, Freehold, NJ

Operation Support

Responsibilities:

Provided digital scanning and filing
Preparing documents for scanner
Helped copy documents from paper to the computers in the office
Provided organizational skills to help the company in profound ways

Confidential, Manhattan, NY

Helpdesk & Desktop Support

Responsibilities:

Created and managed support tickets in ticketing system
Provided desktop support for financial programs such as E-Signal and Thompson for the Stock brokers
Handled Installs, Moves, Adds and Changes as requested
Setup new computers and phones in preparation of new hires
Provided Blackberry and iPhone support.
Provided Desktop Support for core Microsoft Office 2003 suite, Windows XP, hardware and proprietary applications.

Confidential, Freehold, NJ

Sales and Customer Service Associate

Responsibilities:

Provided quality customer service for customers in the Seafood & Meat department.
Responsibilities included wrapping and preparing meats to be sold to the public.
Helped order items for stocking shelves on a daily basis.
Assist in scanning store items for inventory purposes.
Provided assistance to the meat manager to break down the meat loads.
Filled in for Meat and Seafood management when on vacation.
Provided assistance stocking shelves with products.
Provided cashier and front end duties when needed.

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Senior Mobile Support Specialist Resume

Neptune, NJ

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