Customer Care-Call Center Agent Resume West Columbia, SC - Hire IT People

SUMMARY:

Motivated individual that is enthusiastic and wants to work within a company that I will eventually be able to progress in. Highly results - driven representative that has experience in retail and as an administrative assistant. In the process of pursuing a Business degree that I would like to be in a company that I can use my degree.

CORE STRENGTHS:

Strong organizational skills
Creative problem solver
Excellent communication skills
43 wpm Typing
Proficient in Microsoft Word
Proficient in Microsoft PowerPoint
Proofreading
Active Listening
Understanding demeanor
Effectively can use the cash register energetic work attitude
Floor set design and visual displays
Top sales performer
Customer service
Internet research
Multi-Task management
Accomplishments
Received Certification as a Pharmacy Technician March 2010
Cashier
Successfully got a record of about 8 new credit accounts for the weekend.
Sales Associate

WORK EXPERIENCE:

Confidential, West Columbia, SC

Customer Care-Call Center Agent

Responsibilities:

Handle all incoming calls that come into line, by answering any questions with billing or services.
Be professional and knowledgeable with any and every customer.
If need be fix billing and show good customer service by providing a justifiable credit, troubleshoot and provide customers with technical support for phone, interne, and cable services, and sell or upgrade accounts.
Be sure to at least to promote value and use one call resolution.
Handle calls in a timely matter but still make customers feel appreciated.

Confidential

Retention Specialist

Responsibilities:

Follow retention/P3 process to retain customers that are calling in regarding promotional rates on the account.
Structuring packages for customers that tailor to their needs so that they can see the value in the service and be prepared for future price increases without wanting to downgrade service.
Handling all incoming calls whether it is technical support, billing, sales, or disconnects and turning it into a needs based call to retain the customer further.
Be self sufficient in all calls to keep one call resolution high and transfer rate low as well as call back frequency.
Maintain goal of retaining as much revenue and as many core products as possible.

Confidential, Columbia, SC

Sales Associate and Customer Service Rep

Responsibilities:

Know POS and be able to make orders online and through the phone with other stores nationwide.
Know customer service policies and procedures for returns, exchanges, and damages.
Be informative about new trends and styles, coordinate outfits with accessories and shoes.
Be able to properly and effectively do franchise merchandising.
Be professional and honest with all customers, successfully handle all customer issues, and be able to manage check out lines by running the register in a speedy, efficient way.

Confidential, Columbia, SC

Customer Service Professional

Responsibilities:

Provide customer service by answering about 100 calls a day as well as managing the flow of the the waiting room, by balancing clients with appointments with walk in clients.
Setting appointments by phone and in person, and follow up calling to confirm appointments.
Be able to answer frequently asked broad questions with knowledge and confidence.

Confidential, Columbia, SC

Sales Associate

Responsibilities:

Be informative about new trends and styles, coordinate outfits with accessories and shoes.
Be able to properly and effectively do franchise merchandising.
Be professional and honest with all customers, successfully handle all customer issues, and be able to manage check out lines by running the register in a speedy, efficient way.

Confidential, Columbia, SC

Cashier/ Pharmacy Technician

Responsibilities:

Greet all customers entering and exiting the store.
Ring all customers in a efficient, speedy matter.
Be effective in knowing the system for the customers medicine.
Knowing the procedures for pharmaceuticals.

Confidential, Myrtle Beach, SC

Sales Associate

Responsibilities:

Be informative about new trends and styles, coordinate outfits with accessories and shoes.
Be able to properly and effectively do franchise merchandising.
Be professional and honest with all customers, successfully handle all customer issues, and be able to manage check out lines by running the register in a speedy, efficient way.

We provide IT Staff Augmentation Services!

Customer Care-call Center Agent Resume

West Columbia, SC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship