SUMMARY:

• Position as an EDI Coordinator /Support / TestAnalyst
• Over 10 years of experience in EDI (B2B)operations support and Systems Analysis
• Experience in ERP, Order management, Retail industry, Supply Chain Management,
• Over 5 years of experience in, Production / Technical Support and System Administration
• Good communication, interpersonal skills, team player, multitasking

TECHNICAL SKILLS:

EDI Tools: Sterling Commerce(Gentran)

ERP: Oracle Applications (Familiar with OM Module), SAP

Software / Tools: PMM, JDE,Remedy, TOAD, FTP, SFTP, AS2, QTP, Oracle, Retail System, Crystal reports

OS / Other: Windows, UNIX, SQL, VAN, XML, EDI, E1, MS Office, Manual Testing, SPS Commerce web forms, ecUtopia web forms, GXSX12 Standards, 850, 855, 860, 856 & 810 B2B transactions

PROFESSIONAL EXPERIENCE:

Confidential

EDI Coordinator

• Monitor daily EDI processes including Translation errors, Data issues in 850 and 810
• Troubleshoot/resolve translation errors
• Configure and maintain the trading partner profiles
• Investigate and provide solutions to Application and Data errors
• Ensure transactions are processed successfully and loaded in to the system
• Monitor, resolve and escalate issues by following defined escalation procedures
• Test EDI maps and file problems for development changes
• Quality assurance testing cycle as needed for corrections
• Integration Testing and verify EDI data flow in different systems
• Functional and User Acceptance testing
• Tested transactions before and after changing ERP
• Coordinate with external vendors and perform end to end testing EDI transactions and on - boarding
• Work closely with Vendors, Merchandise teams, DC, third party service providers and IT to implement EDI changes
• Quickly respond to customer inquiries and resolve EDI issues

Environment: Retail Industry, EDI ANSI X12 Standards v4010, GXS VAN, SAP, 850, 810

Confidential

EDI Analyst / Coordinator

Production Support:

• Monitor daily EDI processes including Translation errors, Data issues in 850,855, 860, 856 and 810
• Troubleshoot/resolve translation and integration errors
• Configure and maintain the trading partner profiles
• Monitor communication issues
• Investigate and provide solutions to Application and Data errors
• Ensure transactions are processed successfully and loaded in to the system
• Monitor, resolve and escalate issues by following defined escalation procedures
• Coordinate with Release Manager and Implement new changes in Production
• Test EDI transactions and file problems for development changes
• Quality assurance testing cycle as needed for corrections
• Integration Testing and verify EDI data flow in different systems
• Functional and User Acceptance testing
• Tested transactions before and after changing EDI service provider
• Tested transactions before and after changing ERP system
• Point of contact for all EDI related issues
• Coordinate with external vendors and perform end to end test EDI transactions and on-boarding
• Work closely with Vendors, Merchandise teams, DC, third party service providers and IT to implement EDI changes
• Quickly respond to customer inquiries and resolve issues
• Train internal external users on EDI functions
• Generate monthly EDI Transaction reports
• Resolve Compliance issues

Environment: Retail Industry, Oracle applications, Order Management, EDI ANSI X12 Standardsv4010, v5010, SQL, Sterling VAN, Sterling Web forms, ecUtopia web forms

Confidential

EDI Support Analyst / Coordinator

• Monitored daily EDI activities such as transmission verification, compliance assurance, troubleshooting, exception handling and re-processing if necessary to ensure successful operations
• Investigated and identified the root cause of transaction failures
• Analysed and identified transaction load failures
• Coordinated with Purchasing team to resolve PO issues
• Wrote SQL queries to create reports
• Coordinated with external vendors and perform end to end test EDI transactions and on-board
• Configuredand maintain the trading partner profiles
• Monitor communication issues (VAN)
• Escalated issues for quick resolution
• Tested EDI transactions before and after system changes
• Coordinated with DC and vendors to resolve ASN issues
• Generated monthly EDI Transactions reports
• Provided support and communicate with both internal and external users

Environment: PMM, JDE, UNIX, Connect Direct, Sterling Commerce VAN, EDI ANSI X12 Standards v5010, SPS Commerce Web forms, SQL, AS 400

Confidential

EDI Support Analyst

• Provided EDI application support and solved trouble tickets
• Monitored EDI transactions (Orders, Invoice, ASN)
• Performed problem investigation and research to resolve Customer issues
• Used Remedy to Log issues and resolve or escalate issues
• Maintained and updated maps in Gentran
• Performed EDI Trading partner set-up in Gentran server
• Developed and executed test scripts test scripts and scenarios and analyzing results for validity and clarity based on user requirements and use cases
• Executed Unit, system, functional testing on new applications and changes to existing applications
• Performed complete end-to-end testing of EDI transactions
• Ensure that all testing is documented and tracked to resolution
• Tested the GIS maps with various ANSI X12, EDIFACT data (850, 810, Order, Invoic)
• Performed complete end-to-end testing of EDI transactions
• Tested GIS Processes before and after upgrading Oracle 11.5.6 to 11.5.9

Environment: Gentran GIS 3.1,VAN, Oracle 11i, XML, TOAD, SQL Plus, UNIX, FTP, SQL