Tier Iii Engineer Resume
5.00/5 (Submit Your Rating)
Denver, CO
OBJECTIVE:
To advance in field of Technology by obtaining positions that will allow my talent, skill, and excellence to improve the quality of service provided to colleagues and customers.
SUMMARY:
- Provides high quality work without sacrificing volume or productivity
- Skilled in troubleshooting networking issues and computer problems
- Goal - oriented individual with strong leadership capabilities
- Organized, highly motivated, and detail-oriented problem solver
PROFESSIONAL EXPERIENCE:
Tier III Engineer
Confidential, Denver, CO
Responsibilities:
- Troubleshooting L1 & L2 escalations and working with development in order to resolve HTML, CSS, and JavaScript content and platform issues for Confidential SuccessNet, SuccessNet Plus, Online Learning Exchange, the eText for Schools app, the eText 2.0 app along with many others
- Escalations Manager for Key/Executive Accounts working directly with Teachers, Principals, and Technical School Administrators to resolve Web and Mobile App UX Issues.
Tier II Engineer
Confidential, Chandler, AZ.
Responsibilities:
- Gathered UX feedback from Principals, Teachers, and Students in order to improve our clients experience and also submitted request to development via Salesforce, Jira, and Confluence.
- Technical support specialist for over 10 unique products providing world class customer service via Phone, Chat, and Email.
Tier I Engineer
Confidential, Scottsdale, AZ.
Responsibilities:
- Assisted customers with troubleshooting technical issues via Phone, Chat, and Email for 3 Confidential K-12 products.
- Position required highly developed customer-service skills and customer communication.
Microsoft Exchange & SSL Technical Support
Confidential, Gilbert, AZ.
Responsibilities:
- Consulted with Business Professionals, Corporations, and Individuals on how to organize, install, and use their Microsoft Exchange email for 2003/2007/2010.
- Assisted customers with creating secure websites and server management.
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