We provide IT Staff Augmentation Services!

It Analyst/shopfloor Analyst Resume

Plymouth, MichigaN

SUMMARY:

  • To obtain a position as a Team Leader or Manager using my 20 years of technical support experience.
  • A self - motivated individual with extensive technical experience supporting a variety of I.T. solutions including desktop environments in health care, academia, banking, automotive, advertising and call center.

PROFESSIONAL EXPERIENCE:

Confidential, Plymouth, Michigan

IT Analyst/Shopfloor Analyst

  • Support of Integrated Production Control system at over 40 Seating and Interior plants in North America
  • Configured and deployed application servers
  • Create barcode labels needed for shipping according to customer requirements
  • Support label printers for shipping
  • Provided training for new employees
  • Utilized the Agile and Scrum Methodolgies for projects surrounding software development, enhancements, testing and documentation
  • Systems used: Remedy, ServiceNow, Microsoft MS Query, SQL developer, Loftware, Dameware, Oracle ODBC, Merant ODBC

Confidential, Grand Rapids, Michigan

IT Consultant

  • Shopfloor Analyst at Johnson Controls/ Confidential in Plymouth, Michigan
  • Support of Integrated Production Control system at over 40 Seating and Interior plants in North America
  • Configured and deployed application servers
  • Create barcode labels needed for shipping according to customer requirements
  • Support label printers for shipping
  • Involved with separation of Interior and Seating divisions to external company
  • Systems used: Remedy, Microsoft MS Query, SQL developer, Loftware, Dameware, Oracle ODBC, Merant ODBC

Confidential, Detroit, Michigan

Systems Administrator

  • Support of approximately 5000 users within the medical campus with hardware, software, questions and network connectivity
  • Supported users within the DMC/Oakwood and remote clinic environments
  • Supported employees with EMR issues
  • Configure printers for network connectivity and print servers
  • Configure PC computers for employees and new hires
  • Provide recommendations for hardware purchases
  • Provided informal training to users
  • Responsible for creation and administration of accounts
  • Systems used: Microsoft Windows 95/98/NT 4.0/2000/XP/Vista/7/8, Mac OS 7.6 - 10.8, Microsoft Office 95-2013, Microsoft Outlook 97-2013, Eudora, Microsoft Exchange 5.x-2010, Microsoft Internet Explorer, Netscape Navigator, Ethernet, Adobe Acrobat Reader, Host Explorer (3270 emulator), Norton Antivirus, McAfee VirusScan, Remedy, PDA’s, BMC Footprints

Confidential, Clawson, Michigan

IT Consultant

  • Support Technician at Confidential
  • Assisted in implementing help desk at client site.
  • Support of approximately 2000 users within the medical campus with hardware, software, questions and network connectivity
  • Responsible for PC configurations
  • Provided informal training to users
  • Responsible for NT and Exchange creation and administration of accounts
  • Systems used: Microsoft Windows 95/98/NT 4.0/2000, Microsoft Office 95/97/2000, Microsoft Outlook 97-2000, Eudora, Microsoft Exchange 5.x, Microsoft Internet Explorer, Netscape Navigator, Ethernet, Adobe Acrobat Reader, Host Explorer (3270 emulator), Norton Antivirus, McAfee VirusScan, Microsoft FrontPage, Remedy, Palm Pilot

Confidential, Southfield, Michigan

IT Consultant

  • Project Manager at EDS for GM Car Division.
  • Managed and directed staff of project managers and support technicians.
  • Planned and executed GM Lotus Notes Restructuring migration for 5000 users.
  • Systems used: Microsoft Windows 95, Microsoft Office 97, Lotus Notes 4.6, Microsoft Project 98, Novell NetWare 4.11.9
  • Project Manager at EDS.
  • Managed and directed staff of project managers and support technicians.
  • Planned and executed Windows 95 upgrades for 3000 users at Hamtramck Assembly Center and Renaissance Center locations.
  • Responsible for creation and administration of Novell accounts for sites
  • Systems used: Microsoft Windows 95, Microsoft Office 97, Lotus Notes 4.6, Microsoft Project 98, Lotus Organizer 97, Netscape Navigator, Novell NetWare 4.11, Vantive, Tivoli
  • IT Consultant at Valeo Climate Control
  • Implemented help desk solution for client.
  • Support of approximately 200 users with hardware and software questions
  • Responsible for creation and administration of NT accounts
  • Mentor to other technicians.
  • Systems used: Microsoft Windows 95/NT 4.0, Microsoft Internet Explorer 4.0, Microsoft Office 97, Lotus Notes 4.5, Microsoft Project 98, TCP/IP, Lotus SmartSuite 98, McAfee VirusScan

Confidential, Southfield, Michigan

IT Consultant

  • Implemented installation of Microsoft Office 97 and Microsoft Outlook 98 to 4500 users at Kmart Headquarters in Troy, Michigan.
  • Systems used: Microsoft Windows 95, Microsoft Office 95/97, Microsoft Exchange 4.0, Microsoft Outlook 98, Microsoft Windows NT 4.0, Microsoft SMS
  • Team Leader for SouthEast Michigan region at Comark/First Chicago NBD
  • Managed and directed staff of 9 Team Leaders and Support Technicians.
  • Installed network servers and workstations at NBD branch locations throughout region.
  • Responsible for creation and administration of Novell accounts
  • Systems used: Microsoft Internet Explorer, Microsoft Windows 95, Microsoft Office 97, Lotus Notes 4.6, Lotus cc:Mail 2.2, Attachmate Extra 6.3 Personal Client, Novell NetWare, Token Ring
  • Support Technician at EDS in Warren, Michigan for 3000 users with software questions.
  • Systems used: Microsoft Windows 3.1, Novell NetWare 4.11, Microsoft Office 4.2, Lotus Notes 4.13, Netscape Navigator, McAfee VirusScan
  • Support Technician at J. Walter Thompson Advertising in Detroit, Michigan
  • Support of approximately 800 internal and remote users with hardware and software questions.
  • Responsible for mainframe connectivity for all users.
  • Responsible for purchase and configuration of all PC laptops.
  • Responsible for creation and administration of Novell accounts
  • Coordinator of all software related calls.
  • Provided additional troubleshooting to other support technicians.
  • Systems used: Netscape Navigator, Novell NetWare 4.11, Microsoft Windows 3.1/95, Microsoft Office 4.2/95/97, Lotus cc:Mail 6.0/7.0/8.0, Lotus Notes 4.6, Microsoft Project, Attachmate Extra

Confidential, Southfield, Michigan

Senior Support Technician/Back-up Team Leader

  • Supported Hewlett-Packard Pavilion customers with hardware and software questions.
  • Managed and directed 20 support technicians in call center environment.
  • Performed such functions as escalated calls, monitoring customer service skills and scheduling.
  • Provided second level support and additional troubleshooting to other support technicians and customers on advanced problems and questions.
  • Position in warranty department reviewing calls for hardware repair and acted as a liaison between the customer and 3rd party vendor for such repairs.
  • Taught new hire training classes.
  • Acted as a mentor for support technicians in training.
  • Systems used: Microsoft Windows 3.1/95, Vantive, OEM software, Microsoft Office, Novell NetWare, Novell Groupwise
  • Supported Chrysler employees using Internal Placement Process
  • Implemented launch of project.
  • Responsible for tracking daily statistics for monthly reports to client.
  • Acted as a mentor to other support technicians.
  • Developed new hire training schedule and class materials, including a post-hire training test.
  • Taught new hire training classes.
  • Systems used: Microsoft Windows 3.1, Novell NetWare, Novell Groupwise, Rumba, FoxPro, Microsoft Office
  • 5
  • Support of WordPerfect customers using 5.1+ and 6.0 for DOS.
  • Provided second level support and additional troubleshooting to other support technicians and customers with advanced problems and questions.
  • Taught new hire training classes.
  • Acted as a mentor to new hires in training.
  • Editor of team newsletter.
  • Systems used: Microsoft Windows 3.1, Novell NetWare, WordPerfect 5.1+/6.0x DOS, Folio

Confidential

Automated Logistics Specialist

  • Responsible for supervising and performing management or warehouse functions in order to maintain equipment records and parts.
  • Establish and maintain stock records and other documents such as inventory, material control, accounting and supply reports
  • Review and verify quantities received against bills of contracts, purchase requests and shipping documents
  • Unload, unpack, count, segregate, palletize and store incoming supplies and equipment
  • Construct bins, shelving and other storage aids
  • Simplify and standardize the collection and use of maintenance data
  • Raise the quality and accuracy of performance, cost and parts data through improved maintenance management
  • Licensed on forklifts ranging from lbs.

Confidential, Canton, Michigan

Computer Operator

  • Responsibilities included: system backup, help desk for main office and remote sites, EDI communications from PC to mainframe, basic system repair, and installation of computers.
  • Systems used: Microsoft Windows 3.1, WordPerfect 5.1 DOS, Lotus 123, Crosstalk, Procomm Plus, Novell NetWare 3.1x

Hire Now