Applications Coordinator Resume Lanham, MD - Hire IT People

SUMMARY:

Diligent and upbeat with a solid background in customer service and call center environments. Extremely people oriented with a professional, courteous, and client - focused attitude. Ideal candidate for performing high volume, time-sensitive tasks requiring intermediate research and problem solving skills as well as low volume items that require a high degree of accuracy and control. Able to quickly learn new skills when presented with new challenges.

TECHNICAL SKILLS:

Ability to boost client retention by setting and exceeding customer expectations
Efficient in researching, retaining and applying product knowledge
Strong organizational, prioritization, analytical and multi-tasking skills
Navigating several computer databases simultaneously
Proven ability to manage tasks and complex processes end to end in deadline driven environment

PROFESSIONAL EXPERIENCE:

Confidential, Lanham, MD

Applications Coordinator (Temp)

Responsible for managing the full cycle of the student application process for multiple programs
Receive and process transcripts, letters of recommendation, resumes, test scores and other documents needed for admission based on program requirements
Update student demographic data, detail missing items and assign lead ownership to Admissions Counselors
Manually calculate GPAs via Excel spreadsheets and attach to student’s electronic files in Salesforce CRM

Confidential, Alexandria, VA

General and Commercial Lines Insurance Agent

Maneuvered 20 individual carrier websites and agency portals to process transactions including reporting of claims, audits, reinstatements, cancellation requests and endorsements, as well as ther related requests per carrier/policyholders
Daily use of agency management system and rating software (FSC) to manage client accounts and ensure each client is placed with the most competitive carriers
Reviewed reports and highlighted information for underwriting

Confidential, Rockville, MD

Property and Casualty Insurance Service Rep

Section leader consecutive periods due to improved productivity in team
Lead monthly team innovations meetings to brainstorm abstract strategies for company goals Underwrote and issued new business/renewal applications Managed email indexing and diary system to ensure all necessary information was received within established timelines

Confidential, Fredericksburg, VA

Call Center Agent

Fielded 50+ calls for customer service and tier 1 with the goal of 1st call resolution
Provided steps for troubleshooting equipment; interpreted bills; processed credits & payments Assessed client needs and provided solutions while seeking sales opportunities Navigated customer service driven software applications and utilized retention tactics for clients who want to discontinue service; document call in client’s account

Confidential, Gaithersburg, MD

Program Specialist

Responded to inbound calls regarding patient assistance programs, reimbursement hotlinesfunding and compliance programs Processed grants; mail merge and fax approval/denial letters, provided referrals if necessary Outbound calls to obtain outstanding documents Met performance metrics that include: Quality, Enrollment, and Operational

We provide IT Staff Augmentation Services!

Applications Coordinator Resume

Lanham, MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship