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Applications Coordinator Resume

Lanham, MD


Diligent and upbeat with a solid background in customer service and call center environments. Extremely people oriented with a professional, courteous, and client - focused attitude. Ideal candidate for performing high volume, time-sensitive tasks requiring intermediate research and problem solving skills as well as low volume items that require a high degree of accuracy and control. Able to quickly learn new skills when presented with new challenges.


  • Ability to boost client retention by setting and exceeding customer expectations
  • Efficient in researching, retaining and applying product knowledge
  • Strong organizational, prioritization, analytical and multi-tasking skills
  • Navigating several computer databases simultaneously
  • Proven ability to manage tasks and complex processes end to end in deadline driven environment


Confidential, Lanham, MD

Applications Coordinator (Temp)

  • Responsible for managing the full cycle of the student application process for multiple programs
  • Receive and process transcripts, letters of recommendation, resumes, test scores and other documents needed for admission based on program requirements
  • Update student demographic data, detail missing items and assign lead ownership to Admissions Counselors
  • Manually calculate GPAs via Excel spreadsheets and attach to student’s electronic files in Salesforce CRM

Confidential, Alexandria, VA

General and Commercial Lines Insurance Agent

  • Maneuvered 20 individual carrier websites and agency portals to process transactions including reporting of claims, audits, reinstatements, cancellation requests and endorsements, as well as ther related requests per carrier/policyholders
  • Daily use of agency management system and rating software (FSC) to manage client accounts and ensure each client is placed with the most competitive carriers
  • Reviewed reports and highlighted information for underwriting

Confidential, Rockville, MD

Property and Casualty Insurance Service Rep

  • Section leader consecutive periods due to improved productivity in team
  • Lead monthly team innovations meetings to brainstorm abstract strategies for company goals Underwrote and issued new business/renewal applications Managed email indexing and diary system to ensure all necessary information was received within established timelines

Confidential, Fredericksburg, VA

Call Center Agent

  • Fielded 50+ calls for customer service and tier 1 with the goal of 1st call resolution
  • Provided steps for troubleshooting equipment; interpreted bills; processed credits & payments Assessed client needs and provided solutions while seeking sales opportunities Navigated customer service driven software applications and utilized retention tactics for clients who want to discontinue service; document call in client’s account

Confidential, Gaithersburg, MD

Program Specialist

  • Responded to inbound calls regarding patient assistance programs, reimbursement hotlinesfunding and compliance programs Processed grants; mail merge and fax approval/denial letters, provided referrals if necessary Outbound calls to obtain outstanding documents Met performance metrics that include: Quality, Enrollment, and Operational

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