PROFESSIONAL SUMMARY:

Extensive background in Call Center & Logistics Planning Analyst. Monitoring, coordination and reporting performance of inbound recycle material. Provide key data and analytical support to the Supply Chain in both extraction and compilation of data and reports and systems support. Coordinate and supervised material storage, material inventory, check condition of material, report damage and prepare for Inspection base on Department of State (DOS)(WAG)(DOD) compliance and Overseas Building Operations (OBO) compliance. Holds 3 Associates Degree.

HIGHLIGHTS OF EXPERTISE:

• Project Development / Strategic Planning - Policy Planning / Implementation
• Regulatory Compliance / Crisis Management - Risk Assessment / Impact Analysis
• Contingency Planning / Contract Management - Forecasting and Trend Analysis
• Assessment / Impact Analysis - Bilingual English / Spanish

TECHNICAL SKILLS:

TAS, OTM, Alert, GP, Visual Compliance,Agent Support, WebCsr, SQL,Mover Suite, Transportation Moving Strategic Services (TMSS - Gov rate system)Sage, MMs, SAP, Citrix WMS, Projnet Sap, Otm - Procurement, and Logistics - Related - 3 yearsAS400, AutoCad14, Management Planning and OSHA safety - Manufacturing Related - 5 years. Microsoft (Word, Excel, Access, PowerPoint, Outlook), Lotus Notes, Visio Express and Ms Project, ADP - Office Related - 14 years. Cims, Boss, Imm, Vision, Metrocall, Nex 1.7, Arbor, Oscar, Csr Tools and SSP - Call Center Related - 13 yearsTams2, Crystal Reports, IEX, RTA, Remedy, Siebel, Business Objects, Infoview - Call Center Reporting - 5 - 13 years Aspect, Rockwell, Acd Eic, Lucent, - Call Center Telephony - 5 - 11 years Info quest, 21st Century, Switching Request System, SRP Restoration System, SRP Region, - Call Center Storm Applications - 5 - 11 years

PROFESSIONAL EXPERIENCE:

Confidential, Miramar, FL

Logistics Coordinator / License Export Control Analyst

Responsibilities:

• Ensure shipment coordination s to best meet the project deadline. Sending booking requests, dispatch pick up, inspection of the freight to minimize TSA rejection.
• Manage BIS / OFAC sanction countries License of Export process. Customs bond and broker POA management along with maintaining updates to EINs for both imports & exports and obtaining all customs clearances.
• Assisted with the Development Implementation of the export compliance program Proven ability to efficiently coordinate with local authorities and Experts to successfully resolve Logistical Export audits, and challenges. Demonstrated knowledge of special programs (i.e. FTAs, GSP, Tariff Quotas, Tariff Suspensions, ITAR, FDCPA, OFAC, ECCN, NAFTA, CTPAT, DDTC Deemed Export risk.
• Reviewing the new contractual agreements at a vetting level, to assist the Logistics Department with lane of exports to better assist our Government Programs and Projects. Assisted with the Inventory ECCN classification, AES filing review to avoid Export infractions. Implementation of the Visual Compliance vetting program for best Supply Chain Practices and Contractual Vetting to implement AML,NAFTA,Trade Compliance practices.

Confidential, Miami, FL

Ocean Import /Export Agent

Responsibilities:

• Responsible for the coordination of all export shipping schedules LATAM, ASIA, and EUROPE. Assist with daily operation escalations along with acquiring shipping documents from vendors/suppliers prior to the shipping of material. Ensure that all export documentation is received in order to meet export compliances. Booking request, processing of AES, Export documents, Pre-Alerts, Billing and account reconciliations
• Evaluate and improve the operational systems, processes and policies in support to best meet the client expectations and still in compliance with the project requirements according to the Better management reporting, information flow, visual compliance utilization business process and Logistics planning in the country of Import and Export. Deemed Import /Export risk.

Confidential, Stafford, VA

International Manager

Responsibilities:

• Account Manager for the Government (DOS, WAG, DOD). Serve as liason among corporate clients, Confidential sales force, and international transportation service providers and global network. Counsel customers on the relocation process and inform customers of appropriate destination customs regulations/documentations needed for export or import among the embassy and customs regulations per World Wide Locations. (each country has an entry regulation) Deemed Import / Export risk
• Responsible for compiling data on transportation services such as rail, ocean air and line haul carriers. Constructs competitive and accurate rate quotations to best achieve adequate profit per move and minimizing loss.
• Coordinate and supervise material storage, material inventory, check condition of material, report damage and prepare for Inspection base on Department of State (DOS) compliance.
• Manage / Negotiated logistics between supplier and customer ensuring through effectiveness of process and develop strategies speed of delivery and cost of transportation. DOT OSHA, LTL, Air Freight, Ocean Freight, International Rail Transport (Freight Forwarder). Manage the following reports Inventory Control, Material Receiving Report, Container Loading, and Vessel Schedules.

Confidential, IL

Import Export / IT Analyst

Responsibilities:

• Assist in contractual development/RFP analysis, Procurement practices, Purchase order process, to completion. Knowledgeable of supplier relations, priority management and tactical planning demonstrated effective influence, persuasion and negotiation. Deemed Import/Export risk
• Monitoring Planning Order Releases: Understanding and knowledge of the logic behind planning orders into shipments. Warehousing, Transportation and Freight Forwarder to create, integrate, develop and maintain consistent Key Performance Indicator (KPI) measures across Logistics and modify performance focus as needed.
• With only 3 months Created, Integrate, Develop KPI for receiving receivers systematically. Integrate measures to provide better information for Master Cube Reports.
• Responsible for the monitoring coordination with vendor/ forwarder and reporting performance of Import Orders. Providing correct I/P/B/Lacey Act to Customs Broker to clear containers on time. Interact with our Warehouse facilities, carriers, support staff, customer service and management daily to best meet our Clients orders request.

Confidential, Chicago, IL

Transportation Service Analyst / IT OTM Analyst

Responsibilities:

• Responsible for the monitoring, coordination and reporting performance of inbound recycle material. Utilize Oracle transportation management system (OTM) to perform daily job function. Interact with facilities, carriers, regional support staff, customer service and management daily. Deemed Import/Export risk
• Provide analytical support to Confidential 's Regional Logistics Managers (RLM) and Corporate Procurement to include summarizing and analyzing recycle transportation activities for selected facilities. Monitoring Tendering Shipments:.
• Monitoring Planning Order Releases: Understanding and knowledge of the logic behind planning orders into shipments. What impact dates, and constraints have on determining if an order plans successfully.
• Track and Tracing: Confirm all shipments are picked up as scheduled and delivered on time. Communicates issues to appropriate parties, along with corrective action and updated information. Monitor Carrier Lanes capacity.

Confidential, Suffolk, VA

International Manager

Responsibilities:

• Procuring materials, responsible for shipping schedules and acquiring shipping documents from vendors/suppliers prior to the shipping of material. Experience preparing international banking documents and processing letters of credit
• Evaluate and improve the operational systems, processes and policies in support to best meet the client expectations and still in compliance with the project requirements according to the GOVT (OBO) (DOS). Better management reporting, information flow, business process and Logistics planning in the country of Import and Export. Prepare Customs and Duty Exemption documents Bill of Lading, Commercial Invoice Packing List before the arrival of shipment.
• Coordinate and supervise material storage, material inventory, check condition of material, report damage and prepare for Inspection base on Department of State (DOS) compliance and Overseas Building Operations (OBO) compliance. Meeting the Embassy Construction Site Materials deadline and turnaround time. Deemed Import / Exports risks.
• Manage / Negotiated logistics between supplier and customer ensuring through effectiveness of process and develop strategies speed of delivery and cost of transportation. DOT OSHA, LTL, Air Freight, Ocean Freight, International Rail Transport (Freight Forwarder). Manage the following reports Inventory Control, Material Receiving Report, Request for Purchase, Container Loading, and Vessel Schedules.

Confidential, Lombard, IL

Logistics - Purchasing/ Analyst

Responsibilities:

• Assist in contractual development/RFP analysis. Providing key data and analytical support to the Supply Chain both in extraction and compilation of data and reports and system support. Working with suppliers to resolve GSA pricing, quantity, delivery, and receiving issues as necessary.
• Facilitate knowledge share with Procurement Team, Regional Operations and Operation Groups allowing for consistency in research, quality assurance, performance metrics and pricing.
• Warehousing, Transportation and Freight Forwarder to create, integrate, develop and maintain consistent Key Performance Indicator (KPI) measures across Logistics and modify performance focus as needed.

Confidential, Oakbrook, IL

Resource Management

Responsibilities:

• Responsible for real-time management of up to 350 customer service agent schedules to maximize available resources while supporting customer demand.
• Created timely and accurate reports to provide data analysis of Average Handling time, Queue time, Average speed Answer and percentage of calls Abandoned, Schedule Adherence, conformance, absenteeism etc.
• Real Time management of service agent adherence, conformance, aht, hold time to best meet customer expectations. Monitored customer service agent calls according to Customer Quality Controls (CQC) standards.
• Act as liaison between Call Centers, Communications Services, Public Affairs, And Operating Control Center regarding outage information via various media to ensure consistency in the message. Record maintained, analyze all data required to effectively manage workload on a real-time basis.
• Provided continual support to customer service agents in their use of specific applications such as CIMS, Aspect, Lotus Notes and Windows.
• Real Time management of service level by balancing workload (customer demand) with customer service representative schedules on a ½ hourly basis. Utilizing ACD/VRU technology to maximize efficiency.