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Router/scheduler/dispatcher Resume

St Louis, MO

SUMMARY:

  • Reliable, Responsible and Dependable, with the ability to adapt, take initiative
  • Detail - oriented, efficient and organized professional.
  • Proven ability to lead effective teams by expediting and coordinating jobs
  • Ability to manage multiple tasks in a pressure environment effectively.
  • Outstanding leadership skills, communication and possess strong decision making

COMPUTER SKILLS:

  • Proficient in Microsoft Windows, Microsoft Word, Excel and PowerPoint
  • Helped train and distribute a variety of reports using a system called Workforce Management & CSG
  • Routinely operated office equipment including computer software (MS Office, PowerPoint, Excel), internet, fax and copy machines

PROFESSIONAL EXPERIENCE:

Router/Scheduler/Dispatcher

Confidential, St Louis, MO

Customer Relation Associate

Confidential, St Louis, MO

Responsibilities:

  • Process and close out and manage work orders for Installer Technicians daily in a high-volume atmosphere providing prompt and courteous service
  • Leadership and communication skills
  • Speak with Customers on a daily basic to resolve Escalated Complaints
  • Posted payments to customer accounts
  • Collect monies from contractors apply to customer accounts/daily invoicing
  • 11 successful years in customer service
  • Motivated, ability to multi-task effectively
  • Personable and flexible; work extremely well with co-workers
  • Trained new team members of the department process and work procedures.
  • A patient listener who fully focuses on team member needs as well as customer service.
  • Consistently maintain a positive attitude and enjoy helping people.
  • Very effective working with people of different personalities and ethnicities.
  • Handle customer/employee complaints by identifying service/products that best suited their needs
  • Direct staff work schedule during the shifts to ensure full customer service Confidential all times

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