Router/Scheduler/Dispatcher Resume St Louis, MO - Hire IT People

SUMMARY:

Reliable, Responsible and Dependable, with the ability to adapt, take initiative
Detail - oriented, efficient and organized professional.
Proven ability to lead effective teams by expediting and coordinating jobs
Ability to manage multiple tasks in a pressure environment effectively.
Outstanding leadership skills, communication and possess strong decision making

COMPUTER SKILLS:

Proficient in Microsoft Windows, Microsoft Word, Excel and PowerPoint
Helped train and distribute a variety of reports using a system called Workforce Management & CSG
Routinely operated office equipment including computer software (MS Office, PowerPoint, Excel), internet, fax and copy machines

PROFESSIONAL EXPERIENCE:

Router/Scheduler/Dispatcher

Confidential, St Louis, MO

Customer Relation Associate

Confidential, St Louis, MO

Responsibilities:

Process and close out and manage work orders for Installer Technicians daily in a high-volume atmosphere providing prompt and courteous service
Leadership and communication skills
Speak with Customers on a daily basic to resolve Escalated Complaints
Posted payments to customer accounts
Collect monies from contractors apply to customer accounts/daily invoicing
11 successful years in customer service
Motivated, ability to multi-task effectively
Personable and flexible; work extremely well with co-workers
Trained new team members of the department process and work procedures.
A patient listener who fully focuses on team member needs as well as customer service.
Consistently maintain a positive attitude and enjoy helping people.
Very effective working with people of different personalities and ethnicities.
Handle customer/employee complaints by identifying service/products that best suited their needs
Direct staff work schedule during the shifts to ensure full customer service Confidential all times