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Sr. Computer Operator Resume

NY

TECHNICAL SKILLS:

  • Confidential Mainframes, Z/OS, JCL, TSO, ISPF, SDSF, CICS, TMS, VTAM, JES2, Solar Winds, Control MJOBTRAC.
  • Confidential AS400s, Advanced Job Scheduler, Robot, HMCs, BRMS, PTFs, IPLs..
  • Autosys, Up Time, Problem and Change Management, HP Open View, Net View, TCPIPVeratas Netbackup, NT and UNIX Servers, Lotus Notes, Outlook, Windows, EXCELPeripheral equipment. 1st and 2nd Level Helpdesk Support.

PROFESSIONAL EXPERIENCE:

Sr. Computer Operator

Confidential

Responsibilities:

  • I supported and monitored all M/F and Unix jobs, networks and hardware for Excellus.
  • I ensured all critical jobs started on time and reported any abnormalities. I created Excel reports for upper management and updated/wrote Confidential .
  • Participated in conference calls when major outages occurred to help resolve issues.

Computer Operator

Confidential

Responsibilities:
  • Computer operator on Confidential mainframe and UNIX/NT servers. I monitor jobs via jobtrac and Veritas Netbackup.
  • I print reports, mount tapes, check servers for amber light on, and make sure scratch tapes are available.
  • The network was monitored using Solar Winds. Unix jobs were monitored using Up Time and Autosys.

Operator

Confidential, Rochester, NY

Responsibilities:
  • AS400 computer operator were I monitored and ran jobs on several AS400 (26) systems for Confidential customers.
  • Monitored jobs for successful completion, watch for hardware failures, DASD utilization and any other system anomalies.
  • Documented procedures were followed and update when necessary. All problems and alerts were entered into a problem management system for tracking.
  • I checked for daily change records or system events that affected my next shift.
  • I recalled tapes from offsite and ran jobs per customer request.
  • Weekly backups and IPLs were done according to schedule.
  • I worked with tech support or the customer to resolve critical system problems.

Confidential, Buffalo, NY

Responsibilities:
  • I was a computer operator on three different types of systems. At one location I ran and monitored production jobs on an Confidential mainframe system.
  • This included mounting tapes, pulling tapes for offsite storage, monitoring file transfers to remotes sites and correcting JCL.
  • Jobs were checked for proper setup and completion, Confidential error codes were looked up, and system hardware was monitored.
  • I also monitored jobs and hardware on the AS400 systems.
  • At their other location I ran and monitored UNIX jobs. I also monitored several NT/UNIX servers.
  • Servers were rebooted according to schedule. I worked with netbackup and HP Open View.

Confidential

Responsibilities:
  • Confidential I was a loan officer. I worked with homeowners who inquired about refinancing their existing Confidential or who wanted a home equity loan.
  • This involved running credit checks, verifying employment, figuring debit to income ratio, collecting legal documents, and working up a new Confidential with and without debt consolidation.
  • I took this job temporarily during a family illness.

Confidential, NY

Team Lead AS400/UNIX Monitoring Team

Responsibilities:

  • was the team lead for a new department that Confidential created. As the team lead I was responsible for seven other employees.
  • This involved training, scheduling, interviewing, verifying timecards and handling other employee issues. attended weekly team lead conference call meetings were personnel issues were discussed along with ways to improve the department.
  • I also had to monitor several AS400 and UNIX systems for any abnormalities.
  • All errors and alerts were logged into one of several ticketing systems and sent to the proper support group. created documentation for new customers and updated existing doc.
  • I ensured proper procedures were followed and assisted others with more difficult problems. worked with team leads from other departments on the transition of new work.

Computer Operator

Responsibilities:
  • I worked as an AS400 computer operator were I monitored and ran jobs on several AS400 systems for Confidential customers.
  • I checked for the successful completion of jobs, watched for system hardware failures, DASD utilization and any other system anomalies.
  • Documented procedures were followed and updated when necessary.
  • All problems and alerts were entered into one of several problem management systems for tracking.
  • I checked for daily change records or system events that affected the next shift.
  • I recalled tapes from offsite and run jobs per customer request. Weekly backups and IPL’s were done according to schedule.
  • I worked with tech support or the customer to resolve critical system problems.

Sr. Technical Support Rep - Team Lead

Responsibilities:
  • I worked as the helpdesk team lead supporting mainframe customers.
  • As the first point of contact I assisted customers with system, network, and production job issues.
  • All calls were logged and documented with the problem and resolution.
  • More complex issues were assigned to second level support.
  • I assisted customers in the setup and connection of Confidential dialer when working offsite.
  • I worked with the mainframe operators on system availability and production outages.
  • Printing issues were handled and passwords reset. As team lead I worked with the manager on interviews, scheduling, training, and employee issues.
  • I had input on employee reviews, assisted techs with problems and difficult customers and made sure proper procedures were followed.
  • I prepared weekly individual status reports, lead meetings and training classes. I assisted with the creation and updating of SOP

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