Senior Software Engineer Resume Roseville, MN - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Roseville, MN

Senior Software Engineer

Provide technical feedback and code fixes for NetBackup and NetBackup Appliance.
Perform code review for NetBackup and NetBackup Appliance on GIT Stash.
Lead in designing the process for updating NetBackup Cloud support between NetBackup developers, certification team, and Appliance developers.
Design and implement test plan for NetBackup and NetBackup Appliance Cloud Certification.
Updates and Manages the NetBackup OpenStorage training documents, and SDK code repository.
Train team members on AWS S3 Cloud API, and NetBackup Cloud API.

Software Engineer

Confidential

Manage and execute certification of customer's OST, Cloud, Tape, VTL, and NDMP storage solution with NetBackup on Windows, Linux, and UNIX systems before targeted deadline.
Lead in defining feature test plan for certifying customer technologies with NetBackup features.
Manage a partner relationship with multiple customers and provide internal departments with technical insight into customer roadmap and issues.
Troubleshoot and identify root cause of customer issues in product code and decreasing response time on customer issues.
Create and publish technical documentation to address product changes and support exceptions.
Train both external and internal customers on current product features, and best - known practices.

Confidential, Minneapolis, MN

Software Developer

Successfully Integrated Google Custom Search Engine into client site before expected deadline, meeting client's top concern in closing service contract.
Designed and implemented Facebook Application which interacts with client site, creating a new company product.
Developed "Deal Buster". A company patent pending feature which override sections of an Ad.
Repair and improve CLR, WCF, search window service bug that has been broken since search feature was created.
Troubleshoot email build automation bug which was affecting top company client.
Implement server system framework upgrade from 3.5 to 4.0.

Confidential, Sunnyvale, CA

Chemical Mechanical Polishing Technical Product Support Engineer

Interfaced closely with customer to ensure optimal tool operational performances, and increased Mean-Time Between Interrupt 69%, improving customer productivity and exceeding customers committed specification.
Provided front-line engineering solution support, which address two of customer's top issues, resulting in preventing customer escalation and improving customer satisfaction exponentially.
Proactively troubleshoot and managed critical prototype specification issue from beginning to end; closing on a customer top issue in a timely manner and preventing future escalations which will impact company spending.
Suggested a software sequence change reducing delay time between phases and increasing maximum tool throughput by 5%, gaining an edge over the competitor and gaining market share.
Audited spending on Division’s budget and non-compliance submissions, reducing labor hours 31%.

Confidential, Redwood City, CA

Field Technician

Identified and troubleshoot a software incompatibility issue between MS Outlook and Symantec Anti-virus software on the same day, resulting in customer satisfaction and reduce company labor cost.
Efficiently Collaborated with fellow field technicians and yield 180% productivity; meeting all demand committed to customers.
Displayed a can-do attitude during training, which resulted in 50% decrease in training time spent and a higher turn-around on company investment.

Confidential , Fremont, CA

Electronic Lab Technician

Troubleshoot and repair a failed oscilloscope, saving the department on repair cost and long turnaround time.
Provided outstanding customer service by working closely with customer to understand their question and concerns, and solving their current problem resulting in high customer satisfaction.

TECHNICAL SKILLS

C, C++, C#, ASP.NET, Java, JavaScript, JQuery, Ajax, JSON, PERL, WCF, Web Services, CLR, SQL, TSQL, HTML, XML, XSLT, XPath, ASML

Windows, Linux, UNIX, Tape Library, VTL, Disk Array, Advanced Networking

SCSI, NDMP, Fibre Channel, OpenStorage, AWS S3API, OpenStack Swift API, Azure API

Software Development Life Cycle, Object-Oriented Programming (OOP), Data Structure and Algorithms

Project Management, Backend Customer Support, Agile, Kanban, GIT Stash