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Administrative Assistant Resume

North East, MD

SUMMARY:

  • Secretarial: Typing - 67 wpm, machine transcription 45 wpm. Proficient in administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
  • Software: Government Accounting Software, Microsoft Word, Excel, Access, PowerPoint, Outlook, FrontPage, and Peachtree. Internet proficient.
  • Office Equipment: Phone, fax, scanner, copier, and various computer systems
  • Communication: Active listening giving full attention to what other people are saying. Taking the time to understand the points being made, asking the appropriate questions and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding of the written language in work related documents. Communicating effectively in writing as appropriate for the needs of the audience. Proficient with the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Responded to over 300 customer inquiries a month.
  • Customer Service: Proficient in principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. Actively seeking ways to help people.
  • Computers and Electronics: Proficient with circuit boards, processors, chips, electronic equipment, and computer hardware and software. Managed a database of over 1,000 record and performed regular updates and maintenance.

PROFESSIONAL EXPERIENCE:

Administrative Assistant

Confidential, North East, MD

Office Services Specialist

Confidential, Elkton, MD

Office Services Assistant

Confidential, Elkton, MD

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