IT Help Desk Analyst Resume

SUMMARY:

Full - Stack vending machine web application that loads item objects from file and allows users to input money using buttons rendered on Java Server Pages, submits purchases to locally hosted Apache Tomcat.
Used Java and SpringMVC to create a business application for a flooring company that allowed users to add, delete, and edit orders. Program could read and write to/from files. Allowed for a non-persisting training mode to be toggled on/off from admin file.
Basic Student Roster Java application that can store student IDs, Names, e-mail addresses, and grades. Program showcased object oriented concepts such as data encapsulation, object instantiation, and inheritance.

TECHNICAL SKILLS:

Java Object Oriented Programming
Spring MVC
Network topology, TCP/IP protocols, security and administration
1 year+ of Java, HTML/CSS/JS programming experience
SQL
Self - directed learner able to quickly learn and apply new concepts in a fast changing environment
1 year+ of Technology related problem solving jQuery & Bootstrap
Debugging in NetBeans IDE and Browser

PROFESSIONAL EXPERIENCE:

Confidential

IT Help Desk Analyst

Responsibilities:

Handling technical issues for 10 different customer contracts across multiple ticketing systems
Documenting all details of customer contact including any actions taken in the ticketing systems
Installing/troubleshooting printers, troubleshooting Outlook, TRIPS, Windows
Mapping network drives, resolving Citrix and VPN connection issues, troubleshooting customer in house software

Confidential

Warehouse Associate

Responsibilities:

Consistently maintain a pick rate at least 120% above expected rate
Routinely meeting department goals established by management to meet customer demands
Troubleshooting hand held barcode scanner as needed to maintain constant productivity

Confidential

Real Estate Agent

Responsibilities:

Organizing and prioritizing professional time in order to facilitate maximum productivity and efficiency
Regularly helped fellow brokers solve problems with software/hardware effectively communicated with all real estate clients, agents, loan officers, and title agents using phone, email, text, social media etc. to provide excellent customer service

Confidential

Warehouse Associate

Responsibilities:

Stowing incoming items in a quick and organized fashion allowing outbound associates to quickly locate and ship items
Filled seasonal role at Confidential to aide in fulfillment of customer orders during the busy holiday season
Properly utilizing all safety gear to insure that myself and my co-workers were able to work safely at all times

Confidential

Satellite Technician

Responsibilities:

Consistently scored 100% on customer satisfaction survey issued via phone from a third party after all installations or trouble calls
Responsible for the installation, configuration, and troubleshooting of home satellite systems
Provided services in customer’s home, facing and handling customer attitudes ranging from happy/satisfied to completely irate

Confidential

Truck Loader

Responsibilities:

Loading/unloading trailers by using overhead sheet lifter, crane, and forklift, also responsible for the organization and storage of materials on the floor awaiting shipment.
Followed bills of lading to ensure that all materials purchased by the customer were loaded on trucks before they left the building
Followed all legal rules and regulations pertaining to trailer weight and balance ensuring that if stopped drivers would not receive citations

Confidential

Vehicle Commander

Responsibilities:

Supervised the tactical operation of a light armored vehicle, its crew of 7-9, and any training and maintenance relevant to said operation
As part of a work up training program for combat deployment critiqued the tactical operation of an entire company (100-250 people) of marines reporting directly to the commanding officer