Field technician /PC tech supervisor/Manager/ Tech lead help desk Resume

SUMMARY:

Insightful and results driven IT professional with notable success handling a broad range of IT initiatives such as planning, analyzing and implementing solutions. I excel at troubleshooting and systems analysis. I possess hands - on experience, including leading all stages of system development, including requirements definition, design architecture, testing and support. Outstanding project lead.

WORK EXPERIENCE:

Confidential

Field technician /PC tech supervisor/Manager/ Tech lead help desk

Confidential

Geeksquad Advanced repair agent

Confidential

Tech support

Responsibilities:

In-store Managed a computer precinct where I managed on average 10-15 employees while assisting customers with the repair of their products and product location maintaining goals of the company.
Being a field agent (Double Agent) I had to be very self- contained making important decisions for the company as well as providing superior customer service to support the brand. Supported Geeksquad Contracts with Verizon and several other large businesses
Remote support via Landesk and Confidential . Active Directory, CyberArk, Landesk for software deployment… Cisco Anyconnect. Vpn configuration. Hp service Manager for asset management …Software Installation. Virus Removal/Prevention. System Installations and Configurations. Software Configuration of Windows 95/98/2000/2003/ NT4/XP/Vista all/ win7all/ Win 8 All / Windows 10 . Even MS-DOS. Software Diagnostics. Statistical Reporting. System Upgrades. Backup and Restoring Data using Acronis Ghost and other common apps . Internet Explorer All. All 3rd party Internet Browsers . MS Office Suite.97-2016, Sharepoint technologies,
Repairs, services, and restored parts, boards, and equipment for Dell, Compaq, Hewlett Packard, Toshiba, Packard Bell, Samsung, and many more major Manufacturers Including proprietary equipment . Arranging workstations and Hubs. Constructing and Testing. Computer Configuration, Assembly. PC H/W Designs and Arrangement. Desktop Maintain. Maintenance & Repair. H/W Installation & Configuration. Scanners, Printers, Webcams, and Modems (Cable, DSL & Dial-up) configuration. DVD/CD/RW Memory Chips, SCSI/IDE/EIDE/SATA Hard Drives, Tape Backups Drives .
Worked with Cloud Services, PDA, Bluetooth, Touchpad, Infrared configurations, Wireless Routers, and Access-point setup, configuration & authentication.
LAN. Wireless. Networking Technologies. Network Security. WAN &LAN. VPN. N/W + TCP/IP. Firewalls. Ethernet. Peer to Peer N/Ws. Router Configuration.
Consultative Relationships. Customer Care. Customer Technical Support & Training, Troubleshooting, Desktop & User Support, Able to transmit technical info to the users of all personalities no matter the users ability in a user friendly manner. Self-provoked to preserve understanding of existing technology. Performed over the telephone troubleshooting on several different systems, platforms, and h/w configurations along with remote login support.
Skilled to manage desk requests under a pressure. Good at following help-desk procedures, scripts and /or on the fly skilled troubleshooting. Very tolerant. I have a lot of patience. I am able to offer clear and easy explanations and performs closely with the people to build up solutions to their computer difficulties.

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