Client Support Administrator Resume

SUMMARY:

Adheres to high level of service ethics, demonstrates effective communication skills. Quick grasp of client and company goals and requirements. Strong leadership and organizational skills with demonstrated ability to work with teams or independently. Military (4 years) Information Technology (4 years) Customer Service (11 years)

TECHNICAL SKILLS:

Software: Solar Winds, Microsoft Office Suite, Microsoft Windows 7, Microsoft Active Directory Exchange Server, Remedy 8.0, call Manager, VMWare, SCCM for computer baselines

Hardware: Computer Reimaging, Copiers, Lexmark Printers, HP Digital Scanners, Display Monitors, Dell Laptops, and Computers

EXPERIENCE:

Client Support Administrator

Confidential

Responsibilities:

Provide technical support to user’s on Fort Lee
Support dedicated technicians at TRADOC sites on base
Utilize Remedy, SCCM, and NPS
Patch/maintain NIPR computers and tablets

Information Technology Technician

Confidential

Responsibilities:

Supports users at Confidential
Utilize Remedy to track tickets for user requests
Reimage machines, patch software, perform installs and upgrades to Windows 10
Provide audio/visual support for conferences on campus

Desktop Support Engineer

Confidential

Responsibilities:

Assist users in Enterprise environment with Tier II troubleshooting
Managing incident tickets on SharePoint
Reimaging NIPR and SIPR computers
Maintain IA security requirements by patching computers with software updates

Help Desk Administrator

Confidential

Responsibilities:

Provides technical support to end users, and Embassy of Kabul Afghanistan using Remedy 8.0 on NIPR, SIPR, and Centrix
Responsible for providing excellent client services, and resolving support issues regarding computers, printers, and network issues
Creates logon and email accounts using Microsoft exchange Server and User Manager. Handles account renewal, termination, and password resets.
Assist customers with software installs, configuring a variety of hardware devices, and troubleshooting operating systems in person, or through Remote Desktop Connection.

Information Technology Specialist

Confidential, Fort Pickett, VA

Responsibilities:

Utilize Putty to configure routers and switches in Command Post Nodes ( Confidential )
Use Call Manager to configure and modify Cisco Phones
Installs, operates, and performs unit maintenance on multi - functional/multi-user information processing systems and peripheral equipment and auxiliary devices
Modifies existing application packages using application and operating system software and appropriate computer language commands and files.

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