SENIOR COMPUTER TECHNICIAN Resume

SUMMARY:

I have been in the IT industry for the past 15 years. Initially self employed providing IT support to 100+ users in a Property Management environment; most recently working for Raytheon Polar Technical Services as a Senior PC Technician.
I am a highly motivated, quality conscientious individual that takes pride in her work and strives for the best customer support possible.
I enjoy working as a team or individually and require very minimal supervision which enables me to work on other projects due to the confidence of my work from my supervisors.

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR COMPUTER TECHNICIAN

Responsibilities:

Achieved 99.84% customer satisfaction rating
Experience supporting 300+ users in a desktop/laptop environment
Strong spoken and written communication skills
Provide technical support for workstations, applications and peripherals
Created desktop/laptop images
Physical RPSC and technical lab inventories
Maintain associated operational documentation
Installation and maintenance of computers and peripheral equipment
Imaging and deployment of telecommuter laptops
Wireless access configuration & troubleshooting
Whole Disk and removable media Encryption
Desktop technical assistance to System Administration and Network Operations teams (as needed)
Facilitated the vendor warranty return process, tested and evaluated items returned from repair
Assisted in lifecycle replacement tasking
Participated in creation of technical and procedural documentation
Virtual Private Network (VPN) Troubleshooting
Participation in Weekly Staff and Safety Meetings as well as Departmental cross training
Work order Management using TrackIT

Confidential

IT SUPPORT ANALYST

Responsibilities:

Confidential

Systems Administrator

Responsibilities: