Technical Support Resume

SUMMARY:

Highly motivated, goal oriented and responsible professional with proven experience in Confidential, Administrative Support, Confidential and Confidential . Possess the unique ability to identify and resolve issues efficiently and with careful attention to policy and procedures. Skillfully inclined and flexible with the ability to learn quickly and apply systematic techniques to strive for excellence in completing tasks in a timely and professional manner. Excellent judgement in referring customers through proper channels when additional authority is required. Strong attention to detail with excellent verbal and written communication skills.

AREAS OF EXPERTISE:

Confidential /Inbound Confidential Control Warehouse
Confidential Help Desk Training
Data Entry/10 Key Records Management Problem Resolution
Account Management Cashier Sales Associate
Multi - phone lines Multi-Screens Microsoft Suites
On-line Support Information Processing Type 60 wpm
Office Equipment Operations Time Management Skills Research Abilities

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support

Responsibilities:

Provided accurate payment related information and process phone payments and website inquiries in a timely manner.
Retrieve pay-off information from the system, clearly communicating with the caller the amount and the steps required to complete the transaction. Documenting all information into the system according with established procedures.
Review customer history and applied waiver of late charges, grants and processed retail extensions according to policies and procedures. Including processing due date changes, and reasonable lease deferrals while arranging payment agreements within the limits of established guidelines.
Work with other departments to resolve customer account issues including lock box investigation of misapplied payments, title issues, insurance, collections and end of lease processing.
Documented all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. Initiate appropriate forms to fulfill customer request.
Respond to MHBE Confidential inquiries and complaints received by telephone and web portal using applicable reference materials to answer inquiries and resolve complaints.
Retrieve, review, verify, collect, record and update customer contact information and data through the CRM.
Educate callers about the Affordable Care Act, MHBE Confidential eligibility screening, applications, inquiries, complaints, claims, exemptions, appeals and enrollment procedures, along with providing information on initial eligibility determinations.
Assisted team members in maintaining and collecting sensitive case documents to ensure service level standards are met, or exceeded; monitor the training and process needs of staff to support customer needs.
Manage inbound and outbound calls that are routine in nature, answering inquiries by clarifying information; researching, locating and providing relevant information.
May assist in the process required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails.
Assist with escalated issues or cases as needed.
Participate in meetings and recommend changes to policies and procedures.
Assist consumers/CRS’s with the restoration of suspended accounts.
Conduct research surveys and opinion polls over the phone.
Make follow-up calls to participants, verifying information.

Confidential

Approval Specialist

Responsibilities:

Under the direct supervision of the Confidential Control Manager, perform Confidential related duties on a daily basis.
Analyze all customer requirements and provide appropriate solutions for all customer requests.
Manage and enter all cost changes into computer systems and prepare documents for all Confidential adjustments, evaluating all cost variance items as per business requirements.
Assist department in understanding their Confidential discrepancies.
Provide support for other counters when necessary.

Confidential

Sales Associate

Responsibilities:

Greet and served customers in accordance with company policies and procedures.
Preparation of food items.
Cash handling; ringing up guest orders using front-of-house windows based POS system.
Ensuring all guest provide and show proper identification in order to visit establishment.
Answer and respond to customer/store associate inquiries.
Provide excellent service to all customers who patron the establishment.
Unload and sort all incoming merchandise, delivering to proper departments.

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