TECHNICAL SKILLS:

• Confidential Mainframes, Z/OS, Confidential, TSO, ISPF, SDSF, CICS, TMS, VTAM, JES2, Solar Winds, Control MJOBTRAC. Confidential AS400s, Advanced Job Scheduler, Robot, HMCs, BRMS, PTFs, IPLs..
• Autosys, Up Time, Problem and Change Management, HP Open View, Net View, TCPIPVeratas Netbackup, NT and UNIX Servers, Lotus Notes, Outlook, Windows, EXCELPeripheral equipment. 1st and 2nd Level Helpdesk Support.

WORK HISTORY:

Sr. Computer Operator

Confidential

Responsibilities:

• I supported and monitored all M/F and Unix jobs, networks and hardware for Confidential .
• I ensured all critical jobs started on time and reported any abnormalities.
• I created Excel reports for upper management and updated/wrote SOP’s.
• Participated in conference calls when major outages occurred to help resolve issues.

Computer Operator

Confidential

Responsibilities:

• Computer operator on Confidential mainframe and UNIX/NT servers.
• I monitor jobs via jobtrac and Veritas Netbackup.
• I print reports, mount tapes, check servers for amber light on, and make sure scratch tapes are available.
• The network was monitored using Solar Winds. Unix jobs were monitored using Up Time and Autosys.

Operator

Confidential, Rochester, NY

Responsibilities:

• I monitored and ran jobs on several AS400 (26) systems for Confidential customers.
• Monitored jobs for successful completion, watch for hardware failure
• All problems and alerts were entered into a problem management system for tracking.
• I checked for daily change records or system events that affected my next shift.
• I recalled tapes from offsite and ran jobs per customer request.
• Weekly backups and IPL’s were done according to schedule.
• I worked with tech support or the customer to resolve critical system problems.

UNIX/Mainframe Operator

Confidential, Buffalo, NY

Responsibilities:

• I was a computer operator on three different types of systems.
• At one location I ran and monitored production jobs on an Confidential mainframe system.
• This included mounting tapes, pulling tapes for offsite storage, monitoring file transfers to remotes sites and correcting Confidential .
• Jobs were checked for proper setup and completion, VSAM error codes were looked up, and system hardware was monitored.
• I also monitored jobs and hardware on the AS400 systems.
• At their other location I ran and monitored UNIX jobs.
• I also monitored several NT/UNIX servers.
• Servers were rebooted according to schedule.
• I worked with netbackup and HP Open View.

Mortgage Loan Officer

Confidential

Responsibilities:

• I worked with homeowners who inquired about refinancing their existing mortgage or who wanted a home equity loan.
• This involved running credit checks, verifying employment, figuring debit to income ratio, collecting legal documents, and working up a new mortgage with and without debt consolidation.
• I took this job temporarily during a family illness.

Confidential, Rochester, NY

Team Lead

Responsibilities:

• As the team lead I was responsible for seven other employees.
• This involved training, scheduling, interviewing, verifying timecards and handling other employee issues.
• I attended weekly team lead conference call meetings were personnel issues were discussed along with ways to improve the department.
• I also had to monitor several AS400 and UNIX systems for any abnormalities.
• All errors and alerts were logged into one of several ticketing systems and sent to the proper support group.
• I created documentation for new customers and updated existing doc.
• I ensured proper procedures were followed and assisted others with more difficult problems.
• I worked with team leads from other departments on the transition of new work.

Computer Operator

Confidential

Responsibilities:

• I worked as an AS400 computer operator were I monitored and ran jobs on several AS400 systems for Confidential customers.
• I checked for the successful completion of jobs, watched for system hardware failures, Confidential utilization and any other system anomalies.
• Documented procedures were followed and updated when necessary.
• All problems and alerts were entered into one of several problem management systems for tracking.
• I checked for daily change records or system events that affected the next shift. I recalled tapes from offsite and run jobs per customer request.
• Weekly backups and IPL’s were done according to schedule.
• I worked with tech support or the customer to resolve critical system problems.

Sr. Technical Support Rep

Confidential

Responsibilities:

• I worked as the helpdesk team lead supporting mainframe customers.
• As the first point of contact I assisted customers with system, network, and production job issues.
• All calls were logged and documented with the problem and resolution.
• More complex issues were assigned to second level support.
• I worked with the mainframe operators on system availability and production outages.
• Printing issues were handled and passwords reset.
• As team lead I worked with the manager on interviews, scheduling, training, and employee issues.
• I had input on employee reviews, assisted techs with problems and difficult customers and made sure proper procedures were followed.
• I prepared weekly individual status reports, lead meetings and training classes.
• I assisted with the creation and updating of SOP’s.