Vendor Relations Coordinator Resume

SUMMARY:

Self - motivated, adaptable office professional and researcher who will bring a unique combination of talents including; award-winning writing, customer service, logistics, technology development and support, data analysis, communication, and unparalleled research skills.

TECHNICAL SKILLS:

Advanced knowledge of Microsoft Office Suite
Adobe Creative Cloud including; Photoshop, Illustrator, InDesign, Premier, and Audition
Critical, creative and adaptable thinker
Highly attentive to detail
Project Management
Written and verbal communication
Customer service
Exceptional and steadfast research skills

RECENT WORK EXPERIENCE:

Vendor Relations Coordinator

Confidential

Responsibilities:

Established a new department by developing policies and procedures
Improved relationships with over 50 vendor partners
Facilitated vendors’ knowledge and compliance with established protocols and procedures to ensure the highest-level quality and customer service possible
Researched assets new to the program for risk and service needs
Identified and negotiated lower cost alternatives to high dollar repair quotes, saving the company up to 98% off the original cost
Primary point of contact for all vendor-related questions, statements, and missing documentation
Updated database of vendors and contacts to provide other departments reliable information
Acquired certifications from vendor partners
Reviewed and researched vendor invoice statements to prevent interruption of service
Acquired Field Service Reports to confirm the service provided matched the service requested
Distributed vendor report cards to help track vendor service and match corporate and client expectations
Requested and obtained quotes for maintenance contracts and service events

Call Center Lead

Confidential

Responsibilities:

Primary Dispatcher and Customer Service Representative for all service and repair calls in multiple districts
Provided logistical support for Technicians in the field
Researched past multiple repair calls for single machines; reported to Customer Service Managers
Logged and dispatched weekend and night calls from the answering service
Corrected logged information and verified machine ID numbers
Documented machines with parts needed for repair completion
Provided first-line email and phone support to customers and account managers
Logged and reported all customer refunds to management
Provided coverage for all districts missing their Call Center Lead
Performed switchboard duties for all incoming calls

Dispatcher

Confidential

Responsibilities:

Primary Dispatcher for five Canteen Districts across four states
Dispatched all calls logged by Customer Service Representatives
Researched maps and issued directions to Technicians on repair calls
Researched machines with multiple repair calls and reported them to Customer Service Managers
Dispatched weekend and night calls from the answering service
Reviewed and corrected logged information if in error and verified machine ID numbers
Documented machines with parts needed for repair completion
Processed and confirmed all repair request emails to the department inbox
Researched and marked all full-service drink machines for Customer Service Representatives
Reported all refunds via email to assigned associate, Field Analyst, and/or Customer Service Managers with account, location, and machine type (allowing for district preference)
Communicated empty machine conditions via email to the Customer Service Managers
Covered for the Administrative Assistant on switchboard
Dispatched for additional districts when their Dispatchers were not available

Dispatcher

Confidential

Responsibilities:

Multi-tasked daily dispatch duties with office management
Provided constant and immediate support to over two dozen mobile cable technicians in two states
Created and transmitted nightly Excel sheets tracking technicians’ mileages and financial transactions
Provided computer hardware, software, and network support for the office
Supplied flawless accuracy in data entry and sensitive financial transactions
Mastered the Confidential System’s customer database system and interface
Served on interviews committees for new Technician hires

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