We provide IT Staff Augmentation Services!

Senior It Analyst Resume

2.00/5 (Submit Your Rating)

SUMMARY

  • Install and configure desktops, laptops, software, and peripheral devices.
  • Maintain user accounts through Active directory and Exchange
  • Remote support of Windows XP, Windows 7, Windows 10, iOS
  • Analyze and resolve problems with software updates, as well as updates on hardware such as: iPad, iPad2, Dell laptop/desktop, iMac, and etc.
  • Troubleshoot network problems for end users, analyze, research and resolve problems with software, hardware, voice, e - mail, LAN wireless internet.
  • Install and configure Windows 7, Windows 10 and Mac OS
  • Participates in the testing and evaluation of new desktop hardware and software.
  • Upgraded desktops and laptops from Windows XP to 7 on 2 major rollout projects
  • Worked on user’s desktops, laptops, and peripherals for this rollout
  • Upgraded all user terminals from XP Professional to Windows 7 & 10
  • Support for PC hardware, Android tablets, Apple iPads and iPhones & other technologies
  • Set up and configure all hardware
  • Support for Exchange Active Sync (EAS)
  • Test, image, and clean PCs, laptops, and other related hardware
  • Downloading personal settings, printers, documents, etc. into the network drives.
  • Install Cisco IP phones and install Cisco Agent software.
  • Departments deployed: DSS, Child Support, Helpdesk, HR, Child Welfare, Environmental Services, GIS, Public Health and County pharmacy.

TECHNICAL SKILLS

Hardware: iMac, iPad 1 & 2, Dell laptop & desktop, HP laptop & desktops, Mobile Windows, Lenovo laptops, Intel tablets, Microsoft Surface Pro

Software: Microsoft Office Suite, Dreamweaver, AutoCAD, Artios CAD, Adobe Illustrator,Adobe Photoshop, ArcMaps, Burst, Edline, Confidential, Linux, JIRA, Android HTML 5, NC Fast, One Case and State, ArcGIS, Citrix, SAP, 3270

Operating Systems: Microsoft Windows (7 & 10), Mac OS, Mobile Me, Confidential, Chrome

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Analyst

Responsibilities:
  • Support and Maintain over 1500 machines.
  • Expertise in an desktop environment (EU support role supporting MAC’s and Windows laptops \ desktops)
  • Manage site asset
  • Experience in MAC and Win 7 64-bit
  • Image Dell, HP, Microsoft computers
  • Order computer products for end users
  • Experience in VIP users and Top executives
  • Maintain high customer & end user satisfaction
  • Coordinate with team and ensure ticket closure
  • Work with team and provide documentation/report
  • Document process
  • Periodic follow-up with the team for any outstanding issues
  • Have knowledge of End User Computing/Desktop Support/SCCM
  • Good knowledge of Windows OS and should have worked on similar projects
  • Ability to analyze and solve technical problems
  • Ability to solicit and convey moderately complex information and make recommendations
  • Should have ITIL Awareness
  • Proficient in windows Desktop Operating Systems administration
  • Excellent trouble- solving skills on Windows operating systems, desktop applications and LAN trouble-solving
  • Remote system administration.
  • Expertise in installing, configuring and trouble- solving printer and print related issues.
  • Knowledge on antivirus client software trouble- solving
  • Exposure to server hardware & connections
  • Knowledge of Active Directory
  • Knowledge of backup systems
  • Good rapport with customer, team members and stake holders

Confidential

Field Technology Support Analyst

Responsibilities:
  • Install and configure desktops, laptops, software, and peripheral devices.
  • Functions, somewhat independently, under direction of senior technician or supervisor/manager.
  • Assists in analyzing and evaluating system malfunctions and takes appropriate action as directed.
  • Involved in the installation and rollout of new software packages, upgrades and new desktop hardware.
  • Maintain user accounts through Active directory and Exchange
  • Install and configure Windows 7
  • Participates in the testing and evaluation of new desktop hardware and software.
  • Upgraded desktops and laptops from Windows XP to 7 on 2 major rollout projects
  • Worked on user’s desktops, laptops, and peripherals for this rollout
  • Upgraded all user terminals from XP Professional to Windows 7
  • Support for PC hardware, Android tablets, Apple iPads and iPhones & other technologies
  • Worked with Project Management team out of New York on new and existing projects using JIRA. Work is performed under general supervision.
  • Remote support of Windows XP, Windows 7, Windows 8, iOS
  • Monitored over 1,000 users

Confidential

Field Engineer

Responsibilities:
  • Resolution of blue screen errors and security issues
  • Provide hardware and software support/troubleshooting
  • Test and image desktops, tablets and laptops
  • Call and schedule deployment times and dates
  • Maintain, analyze, and troubleshoot software and computer peripherals
  • Set up and configure all hardware
  • Support for Exchange Active Sync (EAS)
  • Test, image, and clean PCs, laptops, and other related hardware
  • Downloading personal settings, printers, documents, etc. into the network drives.
  • Install Cisco IP phones and install Cisco Agent software.
  • Departments deployed: DSS, Child Support, Helpdesk, HR, Child Welfare, Environmental Services, GIS, Public Health and County pharmacy.
  • Monitored over 1,000 users
  • Remote support of Windows XP, Windows 7, Windows 8

Confidential

Field Technician

Responsibilities:
  • Install and configure desktops, laptops, software, and peripheral devices.
  • Functions, somewhat independently, under direction of senior technician or supervisor/manager. Generally follows documented procedures.
  • Assists in analyzing and evaluating system malfunctions and takes appropriate action as directed.
  • Involved in the installation and rollout of new software packages, upgrades and new desktop hardware.
  • Maintain user accounts through Active directory and Exchange
  • Install and configure Windows 7
  • Participates in the testing and evaluation of new desktop hardware and software.
  • Upgraded desktops and laptops from Windows XP to 7 on 2 major rollout projects
  • Worked on user’s desktops, laptops, and peripherals for this rollout
  • Upgraded all user terminals from XP Professional to Windows 7
  • Support for PC hardware, Android tablets, Apple iPads and iPhones & other technologies
  • Remote support of Windows XP, Windows 7, Windows 8, iOS

Confidential

Desktop Support

Responsibilities:
  • Configured, imaged and deployed PC desktops, laptops, local printers, peripheral devices, and associated software
  • Imaged and configure Desktops and Laptops for Windows 7 migrations
  • Administrating end user account access with Active Directory
  • Walked customers through Apple Mac Products and Apple iPad Products and Windows OS technical issues.
  • Support for PC hardware, Android tablets, Apple iPads and iPhones & other technologies

Confidential

Desktop Support

Responsibilities:
  • Analyze and resolve problems with software updates, as well as updates on hardware such as: iPad, iPad2, Dell laptop/desktop, iMac, and etc.
  • Troubleshoot Wi-Fi connections and handle helpdesk tickets for issues such as: hardware, username/password resets and/or e-mail issues.
  • Trained new and existing employees technology information in groups, as well as one-on-one.
  • Troubleshooting web browsers Internet Explorer, Chrome, Fire Fox and Safari.
  • Printer support

We'd love your feedback!