Associate Support Analyst Resume

OBJECTIVE

A+ certified, I am a highly motivated individual with exceptional communication skills, attention to detail, and problem - solving skills, looking to obtain an entry position in IT.

TECHNICAL SKILLS

Troubleshooting tools
Experience with Remedy
Diagnosing Hardware and Software
Software Support
Data Migration
Virus and Malware cleanup
Data backup and restore
Analyze Technical Issues
Virtualization
Microsoft operation system
Microsoft Office (MS Word, Excel, PowerPoint)
Professional French speaking
Knowledge of Wireshark packet analyzer

PROFESSIONAL EXPERIENCE

Confidential

Health Care assistant

Responsibilities:

Monitors patient condition by observing physical and mental condition, intake and output, and exercise
Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.
Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.
Updates job knowledge by participating in educational opportunities.
Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.

Confidential

Sale Associate

Responsibilities:

Provided positive support by projecting a positive attitude by maintaining courtesy and professionalism
Utilized good customer service to improve the customer buying experience, item preferences, and future purchases
Provided excellent time management to solve customer problems in an efficient manner
Collaborated with team members to meet customers’ expectations
Interfaced with 50+ people per day to give in-depth advice about products

Confidential

Associate Support Analyst

Responsibilities:

Setting up and configuring new laptops and desktops
Provide laptop/desktop/network support and general configuration of software
Research, diagnose, troubleshoot and identify solutions to resolve employee’s issues
Completing employees’ internal movement including phones
Escalating IT issues to the reporting manager where necessary
Exchange server mailbox maintenance including archiving mailboxes
Setting up new user’s mailbox
Performing miscellaneous job-related duties as assigned by manager

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