SUMMARY

• Energetic, self - starting and committed Systems Engineer/Administrator with proven organizational skills in Government, Development, fast-paced marketing services, Financial services, and very demanding E-Discovery environments.
• Strong background in Active directory, DNS, Group Policy, SCCM and its predecessor SMS
• Extensive experience executing troubleshooting of routers, network and fiber switches, servers, workstations, notebooks, Confidential appliances, SAN, Microsoft Active Directory, NAS, VMware, Windows OS and Confidential OSX.
• Experience networking computers and servers within VLANs, VPN, WAN, PCI on Confidential technologies as well as supporting customer facing web environments.
• Accomplished in resolving complex technical issues processing anywhere from 2 to 4 hours with < 5% error rate as metered by user validation in request tickets.

SKILLS

Microsoft - Administration/Management

• Office SharePoint Server, Cluster Service, Network Load Balancing, Visual Basic Scripting, Windows Server 2012/2008/2003 R2/2000, Windows 10/8/7/XP, SQL 2012/2000/2005 Server, Server Update Services, Desktop Deployment Services, Active Directory, Domain Name System, Dynamic Host Configuration Protocol, Group Policy Management, IIS, .net webapps, System Center Configuration Management, System Center Operations Manager, MS SQL, PowerShell

EXPERIENCE

Confidential

Systems Architect

Responsibilities:

• Gather, describe and document functional and system requirements using processes and methods in a broad range of IT activities and in-depth analysis.
• Specialize in my Confidential with skills in Microsoft technologies such as Windows OS up to windows 10 and Windows Server up to 2012, sub components to Windows Server such as clustering services, Active Directory, group policy and DNS, Microsoft middleware such as Microsoft SQL, SharePoint services, VMware technologies such as VCenter, ESXi, vCloud, physical to virtual server migrations, and virtual to virtual server migrations between Hyper-V and VMware and Ediscovery tools.
• Ensure the integration of all systems components, e.g., procedures, databases, policies, software, and hardware; planning systems implementation.
• Conduct feasibility studies and trade-off analyses. Analysis must be completed in the context of local, national and federal architectural standards such as NIST and FISMA
• Ensure the rigorous application of information security/information assurance policies, principles, and practices to the systems analysis process.
• Function as a systems analyst/solution architect on various VA projects including participation in internal project teams.
• Assist and participate with SAN storage teams in daily administrative tasks and projects regarding the SAN architecture / Enterprise backup / Windows support / Linux Support / Solaris support / VMware Support teams at each of the 120 reginal sites and various VA hospitals as well as the 5 National Enterprise Data Centers.
• Involved in the project from conceptual design through the Build Process and upon completion of the deployment process.
• Perform needs analyses to define opportunities for new or improved business process solutions.
• Conduct business process engineering.
• Define scripts for configuration and migration, administrative duties in Powershell, VBS and pearl
• Define system scope and objectives.
• Develop cost estimates for new and modified systems.
• Consider risks and assumptions.
• Assess and forecast infrastructure capacity
• Maintain architectural drawings of current systems
• Ensure changes to architecture through CMDB
• Maintain and enforce strict control management and ITIL processes
• Assist and understand agile development processes as project transition from waterfall development methodologies.
• Gather, describe and document functional and system requirements of systems.

Confidential

Windows System Administrator II / Devops Engineer

Responsibilities:

• Member of a 6 person team to maintain infrastructure for .NET applications
• Perform development operations support of the .NET applications to be hosted in a production environment
• Administer Windows DHCP, servers, DNS, and Active Directory environments for development and production
• Backfill for MSSQL DBA, Linux Administrators for remedial tasks and Network Administrators for remedial networking tasks.
• Engineer and stand up VMware environment and migrate virtual servers from Hyper-V
• Implement vCloud infrastructure for development environment
• Deploy development code to production on a bi-weekly release schedule
• Implementing a project plan for upgrade to 2012 Active Directory
• Implement Octopus Deploy for the .NET deployments to lessen cost of ownership of deployments on release schedule
• Adapt the Agile development methodology in efforts to make the development process more efficient from an IT support role / Devops perspective.

Confidential

Windows Systems Engineer

Responsibilities:

• Member of a four person team for support of 1800 servers and 24x7 support
• Performed administration of 7 Active Directory domains, 2 parent/child domains, and Exchange 2003/2010, Active Directory 2000/2003/2008 , Windows XP/7, and Confidential workstations.
• Administered DNS via Microsoft and Bind utilizing Adonis appliances
• Performed in-place upgrade of all domains from Windows 2000 to Windows 2008 as well as an in-place upgrade from Exchange 2003 to 2010
• Supported BES/iPhone/Android infrastructure for internal employee communications
• Maintained E - Discovery software such as Ipro and Relativity versions 5 and 6
• Installed and troubleshot Microsoft SQL and SQL clustering from a server support perspective
• Administered Employee Card and Bio Scan security system for internal employees
• Managed VMware environment containing roughly 300 servers across 4 different storage technologies
• Maintained ManageEngine Service desk plus for helpdesk and ITIL system for support needs
• Set up, installed, and engineered server hardware from a Windows perspective for the demands of the company
• Worked closely with other teams to help develop and set up new products and services for clients

Confidential

Systems Engineer

Responsibilities:

• Member of a four person team that provided 24x7 on-call support of 350+ servers
• Supported WSUS for updates, SolarWinds for performance & status monitoring, and McAfee for antivirus
• Utilized Virtual Iron along with SAN attached storage for virtualization
• Supported and maintained Catalyst 2900 and 3700 series Confidential switches, along with Brocade/McData fiber switches for SAN attached storage
• Performed administration and management of Active Directory, DNS, and group policy for 1 forest containing 12 domains across 3 continents
• Supported a SAN with 2 CLARiiON CX500s and CX600 series arrays utilizing EMC Navisphere/ NaviCLI
• Utilized CA backup for multiple platforms for severs on and off site
• Supported Windows NT, Server 2000, 2003, 2008, Windows 7, various Linux flavors, AIX, and Free BSD

Desktop / Laptop Technician

• Member of a four person team that supported 1000+ desktops and notebooks
• Provided Confidential computer and server support
• Executed mass desktop image deployments of various chipsets via Norton Ghost for all
• Windows environments and utilized PXE booting
• Maintained various software installations of Windows 2000, XP, Vista, Office XP and
• 2003/2007, Oracle 8, SQL 2000 clients, Visual Fox Pro, Novell, various chat programs, and Lotus Notes
• Administered and managed Active Directory and group policy for desktops for the local AD forest

Confidential

Notebook Technician

• Provided help desk support for Confidential Computers
• Maintained customer’s portable notebooks from a software and hardware perspective
• Received extensive training on diverse equipment available to customers
• Received extensive training on most current operating system fixes and patches to ensure optimal functionality of customer notebooks

Confidential

Alarm Technician/ Computer Technician

Responsibilities:

• Installed and maintained alarm systems for commercial and residential accounts
• Installed alarm system cabling in pre-built and built homes
• Maintained in-office computers
• Used the computers for remote programming of the alarm panels when preference changes were requested by customers on alarm system set-ups