Owner & ARTIST Resume

SUMMARY:

After taking some time to pursue other passions I’m now ready to return to what I know best.
Reinvigorated and raring to go.
I’m willing to start at any level knowing I will be able to work myself back up as I have done many times before.
A good match for me will be an organization that will utilize my many years of IT experience which has taught me to be a creative problem solver with a positive attitude.
I strive to empower those around me, so we can thrive in our roles and support the organization to the best of our collective abilities.

SKILLS:

Comfortable in working independently as well as a team member or team leader.
Managing user expectations while skillfully troubleshooting issues to identity root causes and prevent recurrence.
Ability to communicate clearly, both written and verbally within all levels of an organization.
Excellent multitasking, time - management, problem solving and resource management skills.
Like to acquire new skills and adapt them to deliver results.

TECHNICAL SKILLS:

Microsoft MCSE - Microsoft Server OS - Windows 7 & 8 - Windows 10 - Imaging - Microsoft Office - Microsoft Office 365 -Outlook - Servers - Desktops - Laptops - Storage - Printing - Hyper V - VMware - SAN - LAN/WAN - Backup & Recovery - Disaster Recovery - SharePoint – Active Directory - Group Policy - DHCP - DNS - IIS - NTFS file permissions - WSUS - Remedy - Solar Winds - What's Up Gold - SCCM - Backup Exec – Anti Virus - DPM - Commvault - IOS devices -Android devices

EXPERIENCE:

Owner & ARTIST

Confidential

Responsibilities:

Create, design, sell, market and manage art studio where I produce various size sculptures and sell at art shows and venues throughout the east coast.

Team LEAD

Confidential

Responsibilities:

Lead team of 10 staff across North America supporting approximately 3,000 devices in 250 locations including servers, storage, tape libraries, desktops and laptops.
Primary responsibilities included assisting and overseeing staff working on large multi-department projects including, office moves and relocations, equipment upgrades and replacement dictated by life cycle criteria. Completing assigned tickets regarding break-fix, administration and maintenance.
Designed, planned, ordered and budgeted all hardware refreshes and new system implementations as required each fiscal year.
Team continually completed projects without issue, on time and in accordance with policies, procedures and change management controls.
97% of tickets closed within defined SLA’s.
Created standards for serves, storage and end user devices.
Excelled at provided leadership and mentorship to all team members guiding and directing them as required.

Systems Administrator

Confidential

Responsibilities:

Supported and administered all desktops, laptops, printers, servers, storage and backup hardware.
Ensured all hardware, operating systems, and core server applications operated efficiently, at optimal levels and problem free to minimize network downtime.
Responsible for overseeing the logging and completion of all incoming helpdesk requests.
Handled 2nd & 3rd tier helpdesk tickets regarding accounts, requests, break fix, end user support.
Implemented backup and recovery strategy for data center and remoter offices.
Instrumental in the relocation of several remote offices including data and system consolidation.
Managed the deployment 800 desktop computers

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