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Logistics Support Technician Resume

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Pittsburgh, PA

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SUMMARY:

  • Technically sophisticated information technology professional with experience performing extensive customer support services.
  • Broad knowledge and experience with analyzing assets to determine incident and providing prompt resolutions for end users.
  • Skilled trainer and project leader; able to complete multiple tasks effectively and readily master innovative software and tools.
  • Logistics Support / Customer Support / User Training and Support
  • Troubleshooting & Issue Resolution

TECHNICAL PROFICIENCIES:

Platforms: Windows XP/Vista/7/10, Microsoft Server 2012 R2, PCs, laptops, printers, scanners, routers, GPS Modems

Tools: Internet Explorer, Firefox, Chrome, InContact, Microsoft Deployment Toolkit ( Confidential )

Software: Microsoft Office Suite; WebEx, Bomgar, MySQL, Jira Ticketing System, ServiceDesk, RDP, AVG, MSE / Defender, Acronis, WinSCP, Confluence, Active Directory, Putty

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Logistics Support Technician

Responsibilities:

  • Troubleshoot, diagnose, and repair various end - user issues, including hardware, software, and connectivity problems to ensure internal and external customers adequately supported.
  • Conduct complex Tier 1 support functions, analyzing desktop or network malfunction and researching possible solutions to provide customers with prompt resolutions.
  • Facilitate customer support training for all new hires and services desk support staff.
  • Draft comprehensive documentation for staff, including training guides and inventory logs for incoming hardware.
  • Perform ticket queue management, ensuring all trouble tickets addressed by order received and level of priority.
  • Successfully created and updated Microsoft Deployment Toolkit ( Confidential ) for new task sequences for Windows 7 and 10, including providing all continued maintenance.
  • Evaluate newly installed computer images to identify any problems or errors with the image, repairing the asset as needed.
  • Collaborate with all levels of management to resolve issues and develop best practices for internal and client-facing needs.
  • Responsible for directly querying the database, via SQL, to obtain information and running update and insert statements to grant access as needed.

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