Service Desk Analyst Resume Harrisburg, PA - Hire IT People

TECHNICAL SKILLS:

Remote Server: Citrix Applications, Centergy

Operation Systems: Microsoft Exchange Server, Windows 95, 98, NT 4, XP, Vista, Access Care ticketing system, MS Office, Intercall Conference Bridging System

PROFESSIONAL EXPERIENCE:

Confidential

Service Desk Analyst, Harrisburg, PA

Responsibilities:

First - level Application Support
Create/Maintain Active Directory Accounts
Image Desktop/Laptop PCs
Troubleshoot MS Office Issues
Troubleshoot MS Outlook Issues
First-level Infrastructure Support
Documenting all issues with Cherwell Ticketing System
Maintaining all in office PC's
Configuring wireless access points for executive meetings
Maintaining compliance for all registered software

Confidential, Carlisle, PA

Technical Support Technician —Technical Lead

Responsibilities:

Call Center environment
Provide technical support to our customers via phone, Talisma chat, and email
Developing new technicians by increasing their skills
Increasing productivity for Confidential as a whole
Training in and out of department employee's troubleshooting skills
Maintaining Confidential 's Connection servers
Managing and balancing incomplete support queues
Scanning Technician calls for quality
Resolving Manager Escalations

Confidential, Camp Hill, PA

Delivery Driver

Responsibilities:

Taking phone orders, helping to make and cook food, and deliver it to customers in a timely manner.

Confidential, Harrisburg, PA

Customer Support Technician

Responsibilities:

Call Center environment
Solving customer's problems with their Internet connections via phone and Internet Chat support
Helping newer techs learn troubleshooting and call management.
Answering customer's questions via e-mail and live chat.

We provide IT Staff Augmentation Services!

Service Desk Analyst Resume

Harrisburg, PA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship