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Customer Relationship Management Consultant Resume

Falls Church, VA

SKILLS:

Microsoft Office, Windows environment, Apple OS, Quick Books Pro (10+ years)

WORK EXPERIENCE:

Customer Relationship Management Consultant

Confidential, Falls Church, VA

Responsibilities:

  • I work from home via internet, email and webinars.
  • I manage their client leads and by researching property values, location and client redness to sell.
  • It is a new role within Homevestors so I am literally creating the position and developing procedures.

House Manager

Confidential, Falls Church, VA

Responsibilities:

  • Transportation and General Assistance with International Student Home - stay Program.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Verified that all storage areas and carts were clean and organized.

Guest Experience Captain

Confidential, Falls Church, VA

Responsibilities:

  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Interacted positively with customers while promoting restaurant facilities and services.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Support local sporting events, activities, and initiatives
  • Actively participate in and drive marketing and community outreach, including facilitation of fundraising efforts, event planning, and community outreach, Build brand awareness in the community
  • Control, program and monitor audio/ Visual equipment and ensure sporting events are available for guests.

Orderly Technician

Confidential, Hopewell, VA

Responsibilities:

  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Led and directed team members on effective methods, operations and procedures.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Polished glass surfaces and windows.
  • Verified that all storage areas and carts were clean and organized.
  • Transported cleaning products and equipment to and from the utility rooms.

Owner and CEO

Confidential

Responsibilities:

  • Tenerife, Canary Islands, Spain
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Prepared for and executed new menu implementations.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Business Manager

Confidential, Bethesda, MD

Responsibilities:

  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Processed accounts payable for 25 employees.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Established a Quick Books accounting system to reflect accurate financial records.
  • Reconciled company bank, credit card and line of credit accounts.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Partnership and CEO

Confidential

Responsibilities:

  • Analyzing and planning restaurant sales levels and profitability
  • Organizing marketing activities, such as promotional events and discount schemes
  • Preparing reports at the end of the shift/week, including staff control, food control and sales
  • Creating and executing plans for department sales, profit and staff development
  • Planning and coordinating menus
  • Managing staff and providing them with feedback
  • Responding to customer complaints.

Finance Manager

Confidential

Responsibilities:

  • Originally working with Certified Vacations in Fort Lauderdale, Florida as a Project Manager contracted by Confidential, I was then absorbed into Confidential full time staff and was transferred to London to help setup our new London office.
  • Having a staff of 8 people, I managed A/P, A/R, Human Resource, and Information Technology and audited our Pursers when our ships arrived into the Thames port by the Tower of London.
  • Worked with managers to develop annual expense plan goals.
  • Assisted management with the finalization of the annual expense plans.
  • Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping.

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