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Help Desk Technician Contractor Resume

Long Island City, NY

SUMMARY:

Ambitious learner with a desire to use Python to solve highly complex problems and a penchant for being a self - starter. Highly motivated to work with other ambitious contributors. Eager to gain experience in a professional setting with likeminded leaders and likeminded individuals while maintaining my honest, well mannered, and observant qualities.

TECHNICAL SKILLS:

Networking: 802.11 configurations; DHCP configuration and troubleshooting; Remote Desktop assistance, TCP/IP troubleshooting, Cisco VPN setup

Programming: Python

Software: Windows Vista, 7, 8.1, 10; Linux; VIM ; Windows image deployment through Norton Ghost; MS Office 2013/2016; Quantum Geographic Information System; Git; Github; VMware Workstation, Active Directory

Hardware: PC/Laptop maintenance and optimization, inventory and images; Network Printer troubleshooting; Mobile Device troubleshooting; SOHO configuration and installation.

EXPERIENCE:

Confidential

Help Desk Technician Contractor, Long Island City, NY

Responsibilities:

  • Provide support to School Facilities, Pupil Transportation, Food Services and PSAL
  • Prioritize Executive Level Support upon escalation
  • Trained incoming technicians on technologies such as remote desktop assistance, Active directory, etc along with basic troubleshooting methodologies
  • Provide superior customer service to users with technical issues such as Point of Sale troubleshooting, Office configuration/setup, and Malware detection and removal with SEP

Tech Support

Confidential, New York, NY

Responsibilities:

  • Assist in set up of new computers in classrooms and offices
  • Ensure that LCD projectors, SMART boards, and other related audio/video equipment are functioning
  • Troubleshoot hardware and software problems in conjunction with DOE Help Center and Borough technology staff
  • Reimage Computers with Confidential to fix and/or update Image of Windows 7
  • Maintain and mange Chromebooks for students using Google Admin webpage

Researcher

Confidential, Brooklyn, NY

Responsibilities:

  • Understanding Confidential to create shapefiles of geospatial data
  • Use Python programming language for open source project
  • Project consisted of using shape files to display waypoints on a map of NY state of Known landmarks
Tech Support

Confidential, Astoria, NY

Responsibilities:

  • Supervised all public use of the city pool by strictly enforcing rules and safety procedures
  • Verbally communicate to the public in a professional manner
  • Audit all critical equipment for maintenance and durability
  • Renew CPR license yearly and train new employees for their CPR license

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