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Tech Support Representative Resume

Chesapeake, VirginiA

SUMMARY:

  • Accurate keyboarding skill of 50+wpm
  • Proven leadership qualities; excellent team player capable of multitasking
  • Highly responsible with organization and communication skills
  • Computer proficient: MS Office 2007 (Excel, PowerPoint, Word, Outlook)
  • Classroom experience with network designing, TCP/IP protocols, connectivity devices such as routers and switches, using VMware extensively, working with Active Directory, using Packet Tracer to view how traffic flows, working with WIRESHARK in virtual settings to hack and stop hackers

PROFESSIONAL EXPERIENCE:

Tech Support Representative

Confidential, Chesapeake, Virginia

  • Assist users with setting up printers on wireless and wired networks
  • Troubleshoot router connectivity to printers
  • Navigate users through the website with installing software and drivers
  • Guide users with setting up fax and using fax functions
  • Provide good customer service

Tech Support Representative (Seasonal)

Confidential, Virginia Beach, Virginia

  • Troubleshoot network connectivity issues
  • Assist users with setting and restoring passwords
  • Help fix user computer issues from blue screen to not being able to log in
  • Research and identify different computer issues
  • Set up computers to be used as processors and tax prep computers

Custodian

Confidential, Virginia Beach, Virginia

  • Maintain cleanliness of school
  • Inventory stock rooms and maintain availability of supplies for classrooms and offices
  • Use cleaning supplies properly and in a safe manner according to OSHA regulations

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