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System Support Specialist Ii Resume

TECHNICAL SKILLS:

Security+, Windows 2008/2010/2012 Server, Exchange 2010/2012, Windows 7/10, Apple OS X, Office 365, MS Office 2013/2016, Active Directory, Windows Deployment Services, Nutanix, VMWare, Cisco Call Manager, Citrix Director, GoToMyPC, Bomgar, Altiris, Symantec Endpoint Protection, GData anti - virus, Shavlik patch management, Cisco 5500 Series Wireless Controller, GoToAssist, McAfee ePolicy Orchestrator, VPN-Cisco Any Connect, CommVault backup solution, SCCM, ProofPoint/AppRiver spam & virus protection

PROFESSIONAL EXPERIENCE:

Confidential

System Support Specialist II

  • Manage Active Directory/Exchange, objects; creation & modification
  • Tier I, II and III advanced technical support services for mainly a Windows environment
  • Work with Tier III support correcting SCCM/WSUS workstation update failures, new baseline image deployments and other projects as needed
  • Initial support for network security threats
  • Install, configure and manage Symantec Endpoint Protection
  • Manage Cisco Meraki Wi-Fi
  • Assist with administrating Proofpoint Enterprise for e-mail
  • Manage File Transfer Protocol (FTP) server
  • Manage user storage Microsoft Exchange accounts
  • Manage user storage for departmental network drives
  • Manage printer server
  • Perform computers imaging using SCCM
  • Maintain inventory of all computer/IT equipment
  • Troubleshoot issues related to network connectivity and network peripherals

Confidential

System Administrator

  • Build and configure windows and print servers
  • Provide system administration and desktop support for installations
  • Printer configuration and management via windows print server
  • Update Active Directory for computer accounts, user accounts, distribution lists and security groups
  • Provide Email support for MS Outlook\Exchange
  • Trouble ticket management and documentation of support issues/resolutions
  • Tier I, II and III advanced technical support services for mainly a Windows environment
  • Perform a variety of user support tasks to include basic network services, hardware (desktop computers, laptop computers, mobile devices) software (MS Office, Adobe, etc.)

Desktop Support Engineer

Confidential

  • Maintained user account setup within Active Directory to include user account setup and network drive management.
  • Install applications as required for users
  • Configured McAfee ePolicy Orchestrator on end user’s computers.
  • Microsoft Outlook configuration.
  • Troubleshoots computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
  • Escalate any technical issues to the Project Escalation Team.
  • Acts as a technical resource in assisting users to resolve problems with equipment and data.
  • Worked independently and without supervision.

Confidential

System Support Specialist

  • 10+ years in advanced PC desktop and Tier I, Tier II, Tier III support and remote desktop support for mobile workers.
  • Experience supporting a Windows based platform including Microsoft Server 2008/2010 Microsoft Windows 7/8, Office 2010/2012/2016 , Office 365 and MS Outlook 2010.
  • Experience Administrating Active Directory\Exchange to ensure authorized access to network resources.
  • Experience installing, repairing, maintaining, and troubleshooting operating systems, desktop\Laptop, malware, viruses, drivers, data backup, and data retrieval.
  • Experience managing help desk ticketing system.
  • Experience managing computer asset/inventory.
  • Experience supporting mobile device synchronization with servers and client email accounts- iPhone, Android.
  • Experience with Wireless LANs, TCP/IP, VPN, DNS and DHCP.
  • Perform daily maintenance of network resource tasks such as creating, modifying, and removing user accounts within Active Directory and Exchange.
  • Performed Wireless infrastructure upgrade to Cisco 5500 series Wireless Controller and Aps.
  • Performed upgrade of the antivirus server from SEP to GDATA.
  • Resolve user problems relating to Operating System Issues Network Connectivity, TCP, IP Configuration, MS Office products and Internet connectivity.
  • Perform patch management for Widows servers and desktops.
  • Perform computers imaging using Altiris and WDS.
  • Update and maintain documentation of network resources.
  • Provide instruction and guidance to staff member regarding new software applications, hardware, server, and network technology changes.

United States Air Force Reserve

Confidential

  • Supervises and performs item and monetary accounting and inventory stock control, financial planning and fund control. Computers requirement, determines allowance, researched, and identifies supplies and equipment requirements.

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