OBJECTIVE:

To obtain a fulltime position as a system administrator where I will utilize my knowledge, strength, and technical skills.

PROFILE SUMMAY:

• A highly skilled dynamic, and solution - oriented IT professional with over to a decade of leadership experience in diverse environments.
• Hands on visionary with advanced technical expertise. Excellent qualifications in projects management, analysis.
• Client relations, training, communications and product development.
• Recognized as a team player and results focus, possessing proven interpersonal skills.
• Ability to multi-task offering an unparalleled attention detail.
• High ethical and quality standards, professional demeanor and a cooperative attitude.
• Experienced in large government contracts supporting over 5,000 users
• Possess an eyes for detail and extremely capable to multitask in fiercely competitive and fast pace environment.
• Remarkable ability to identify problems as well as provide appropriate solutions.

TECHNICAL SKILLS:

Applications: Citrix, Active Directory (AD), SCCM, RDP, VPN, Bomgar, Team Viewer and Microsoft office tools 2007, 2013 and Office 365.

Operating System: Window XP, Vista, Window 7, Window 10.

Hardware: Desktops, Laptops, Smart phones, Tablets, Printer and Scanners. Knowledge using McAfee and SecurityDoc for encryption purposes, Experience with RHEL 7 and 8, Abilities in installing and updating software using Root Linux, Experience with large systems migration.

Networking: TCP/IP, DNS, LAN/WAN, DHCP, UDP, Ping Utility.

Ticketing Systems: Remedy, Magic and Heat.

STRENCH AND ABILITIES:

• Outstanding leadership Skills, capable of motivate, demonstrate ability to lead and build successful team.
• Ability to work with different levels of people and possesses strong relationship building skills.
• Extremely goal and efficiency driven.
• Excellent time management, communications, and organization skills.

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Senior Level Information Technology Specialist

Responsibilities:

• Lead technician in Window 10 migration project using USMT tools to capture user’s data from window 7 and restored to window 10.
• Monitored and resolved issues and request tickets daily using BMC Remedy while meeting and exceeding services level agreements (SLA’s)
• Performs day-to-day activities required to administer and deploy McAfee Agent to all required workstations and servers.
• Encrypt all mobile desktops with McAfee or SecurityDoc disk encryption.
• Centrally manages McAfee related setting using ePO servers.
• Perform day-to-day activities required to manage and lead the support of incident management related to IT failures of end user hardware, software, and operating systems.
• Working knowledge of active directory for Windows 10 group policy settings.
• Troubleshoots complex issues and provides incident resolution for all related incidents requiring escalated support or subject matter enterprise within end user OS.
• Deployed and support software installation and provided remote support to user via Remote Desktop, Bomgar, Skype and Microsoft System Center Configuration manager (SCCM).
• Provide advanced account and desktop support services.
• Provide additional Windows Administrative duties as required.
• Deploy monthly patches and perform work on assigned projects and tickets.
• Trained team members on how to use Remedy, Citrix and Active Directory add\deleting users.
• Analyzes internal or external customer needs and determines equipment and software requirements for solutions to problems by means of automated system.
• Create accounts in Active Directory and Access Management
• Review systems and directory services logs
• Install, configure, troubleshoot group policy and administrator templates via Active Directory (AD)
• Install, configure, troubleshoot, and maintain sever-based applications running on the network including Exchange, Active Directory Services and Lync.
• Create mailboxes for users in office 365
• Manages permissions with AD groups, office 365 mailboxes and on all shared folders.
• Responded to emergency emails and tickets in a timely fashion to provided permissions for additional user access for calendar, inbox, address book and archives emails.
• Download patches into SCCM and create software update groups to ensure patching and all applications are up to date.
• Create image on USB drive for offline installation computers.
• Provides guidance and troubleshooting assistance for issues that Tier 1 or 2 are unable to resolve.

Confidential, Washington, DC

Window System Administrator

Responsibilities:

• Provided upgrade and repair services for Windows XP, Windows Vista, Window 7 operating systems.
• Monitor, view and respond to data center infrastructure environment that has high availability and short response time required.
• Assisted the Network Administrator by assigning IP addresses to Network printer.
• Configured and troubleshoot VPN, Citrix for remote users.
• Installed and maintained security patches on the operational and development system includes Red Hat Linux and Windows.
• Supported the backup and patched management systems.
• Worked with server backups and restores.
• Provided advanced account and desktop support services.
• Maintained the systems by assisting in the patching process for all servers.
• Created collections for different machines to received patches.
• Experienced SCCM and Windows resource to aid in troubleshooting issues related to patching and aid in packaging perspective.
• Managed workstation anti-virus software and performed virus scans and updates as scheduled.
• Supported high profile VIP users and officials while maintaining the integrity of their sensitive data and information.
• Encrypted all mobile desktop with McAfee disk encryption.
• Possess expert knowledge of Desktop Windows O/S including performance tuning, security, desktop support including hardware and software applications, command line scripting and various remote control tools and desktop utilities.

Confidential, Washington, DC

Information System Specialist

Responsibilities:

• Primarily responsible for user support and customer service.
• Resolved technical problems and answered queries by telephone and email in support of customer computer hardware, software and network issues.
• Setup client workstations, performed first-line troubleshooting and maintenance support.
• Maintained an updated inventory of equipment included serial number and hardware modification.
• Troubleshooting issues in all systems if issues arise.
• Deployed all applications that need to be installed and updates throughout the workstations in the environment.