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Customer Services/ Sales Representative Resume

SUMMARY:

  • I am a project coordinator enthusiast, who wants to put to use all available data and turn into a possible asset for the company making data - driven decision based on Project guideline and details.
  • Understands that the most important part of making any decision is collection of data and laying out blue print with scope of project.
  • Seeking a challenging position in a reputed firm to use and improve my skills in planning, analyzing and project coordination with the knowledge acquired from academic courses.
  • Knowledge of Software Testing, Sanity and Smoke testing of applications before testing effort of UAT and Regression testing of applications.
  • Knowledge of enhancing and editing test scripts.
  • Knowledge of retrieving database information by executing SQL Queries and perform data analysis as per the scope and objective of business.
  • Ability to set QA testing objectives.
  • Analytical and problem: solving skills.
  • Knowledge in using tools, version controls and defect tracking and monitoring.
  • Knowledge of different stages of Software Development Life Cycle.
  • Excellent Communication, presentation and interpersonal skills.
  • Exceptional inquisitiveness and ability to learn new concepts and tools.
  • Able to work independently as well as in a Team Environment.
  • Effective time management skills and consistent ability to meet client deadlines.
  • Excellent Communication, presentation and interpersonal skills. Exceptional inquisitiveness and ability to learn new concepts.

TECHNICAL SKILLS:

Business Tools: MS Office Suites- Word, Excel, Outlook, Visio, PowerPoint, UML 2.0 (Use Cases, Process Flow/Swim Lane Diagrams, Sequence Diagrams, Activity Diagrams, Business Support System (BSS), Content Management System (CMS)

Testing Tools: ALM, HP Quality Center, Rational Tools, QTP Traceability Matrix, MS Visio, AGILE, QTP, Informatica Data Quality

RDBMS: Oracle 11g/ 10g/9i, MS SQL Server 2012/2008

PROFESSIONAL EXPERIENCE:

Customer Services/ Sales Representative

Confidential

Responsibilities:

  • Managed the printing and delivery of quarterly and annual reports of financial transactions.
  • Taking orders from different departments and Vendors, client management.
  • Book appointments based on specific service time requirement
  • Answer incoming calls using the standard greeting in a timely manner.
  • Communicate current and ongoing promotional programs, services and packages to guests by demonstrating in-depth knowledge of spa offerings.
  • Support technicians by managing schedules and handling backlogs.
  • Inventory management and control.

PROGRAM COORDINATOR

Confidential

Responsibilities:

  • Coordinated and facilitated the JAD session to understand the user requirements and also their system's implementation.
  • Created Screen Mockups and Dependencies using MS Excel.
  • Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.
  • Used MS Project and assisted project manager in making Project Plan with necessary modifications.
  • Core Competencies: Project Planning, Object Oriented Analysis and Design, System Analysis and Quality Assurance, System Testing, E-business Applications, Software Post Implementation, Help desk Implementation, User Training.

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