SUMMARY:

• Accomplished IT professional with over 15 years of experience in diverse industries and IT roles

TECHNICAL SKILLS:

Skills and Competencies:

• Windows Server: Active Directory, Administration, Group Policy, Radius
• VMware Administration & Implementation
• Storage Configuration & Administration: SAN, NAS and DAS
• Remote Desktop Service & Citrix Metaframe Administration
• SharePoint Online Administration
• Office 365 Administration
• Exchange Server Administration
• SOX 404 Implemented and Compliance
• ISO 27001 Implemented and Compliance
• PowerShell scripting
• System Backup Implementation, Maintenance, and Support

Software:

• Active Directory 2003, 2008, 2012 & 2016
• VMware ESX 5.0, 5.5 and 6.7
• Windows 95, 98, 2000, XP, 7, 8 and 10
• SharePoint 2010, 2013
• Microsoft SQL 2005, 2008, 2012 (infrastructure not DBA)
• Carbonite server Backup
• ZOHO Service Desk Plus sTicket
• Orion SolarWinds
• Exchange 5.5, 2000, 2003, 2007, 2013
• IDRAC
• AppAssure
• Citrix XenApp
• Live Vault Cloud Backup
• Bitlocker
• PRTG
• Linux Ubuntu
• RDP
• Dell Open Manage Essentials

Hardware:

• Equallogic SAN
• Powervault MD SAN\NAS & DAS
• Sonicwall Firewalls
• Meraki
• Aerohive Access Points
• TPM Chips
• Nutanix
• HP and Dell Servers

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Server Engineer - Infrastructure

• Responsible for over 100 Servers supporting 3000 global users in a Windows environment
• Managed Exchange 2013\Office 365 hybrid environment
• Primary Office 365 and SharePoint Online administrator
• Migrated data from new business acquisitions into SharePoint Online and local file servers
• Maintained backup system using Evault (Carbonite) server software
• Infrastructure team’s primary point of escalation for L2 helpdesk support
• Managed and resolved infrastructure support tickets with ZOHO Service Desk Plus
• Addressed virtual server malfunctions as a VMware ESXi administrator
• Reduced helpdesk ticket escalation by creating and maintaining solution repository for common problems and mentoring helpdesk technicians
• Responsible for monthly server patches
• Group policy configuration and management
• Proficient in PowerShell scripting to query, modify and repair Active Directory, Office365 and Exchange

Confidential

Senior Systems Engineer (Contract)

• Analyzed all servers and storage for any malfunctions or misconfigurations, then reported findings and resolved
• Maintained backup system using Rapid Recovery server software for all Win2003, Win2008, Win2012 & Win 2016 servers
• Setup Orion SolarWinds monitoring for all high level nodes (servers, firewalls, switches & MPLS lines)
• Migrated Orion SolarWinds to Windows 2016 server to then upgrade software to current version
• Setup Dell Open Manage to monitor hardware condition for all physical Dell servers
• Configured AD cert for Meraki Wi-Fi access point to use AD login
• Implemented Exchange Server Database reorganization and cleanup
• Managed and resolved support tickets with osTicket
• Cataloged and documented all server and network hardware
• Supported Citrix XenApp Servers and applications

Confidential

Senior Systems Administrator

• Solely responsible for managing & maintaining an isolated inter-company IT environment encompassing 86 servers (Win2008, Win2012) and supporting 160 users and clients
• Designed and implemented VMware virtual server farm running on Dell servers & Equallogic SAN
• Conceptualized and redesigned existing system scheme to optimize efficiency
• Performed complete Dell server lease replacement and upgraded existing infrastructure within the first six months of employment
• Spearheaded and implemented all IT systems becoming ISO 27001 compliant
• Established a SAN based storage solution using Equallogic SAN and Powervault MD units for over 150TBs of data
• Planned, coordinated, and executed relocation project for department’s climate controlled, biometrically secure lab and all in-house servers
• Researched and negotiated purchases with vendors
• Maintained a 99% uptime SLA for all E-discovery IT systems
• Customized corporate IT Disaster Recovery Plan to fit group’s specific needs and footprint
• Single-handedly provided technical support for all E-discovery departmental needs
• Managed software\hardware licensing and support contracts with vendors
• Windows servers, Active Directory administration, group policy configuration
• Maintained client facing SFTP and Web server
• Presented E-discovery team with SQL servers for evidence processing software

Confidential

Senior Systems Engineer

• Responsible for 20 Servers supporting 800 users in a Windows environment
• Supervised small IT team
• Developed a secure and reliable multi-site wireless connection solution
• Designed and implemented Hyper-V virtual network cluster
• Executed companywide cloud-based backup solution
• Worked with the following equipment: Equallogic SAN, Dell Servers, Cisco & Sonicwall Firewalls
• Windows servers, Active Directory administration, group policy configuration

Confidential

Owner and Technical Support Manager (Consulting)

• Provided remote and on-site IT support for small businesses
• Offered project planning and research to meet specific business needs
• Established Windows IT enviroments, managed physical and virtual servers, performed Active Directory administration, and group policy configuration

Confidential

Network Administrator (Contract)

• Responsible for 20 servers (including Domain Controllers, Exchange, File, Blackberry, Citrix, and Applications), 45 desktops, and 150 remote users
• Implemented and complied with SOX 404 standards
• Windows servers, Active Directory administration, group policy configuration
• Performed server and workstation upgrades and patch roll-outs
• Maintained active backup of all servers
• Communicated with vendors and established benifical working relationships
• Supported executive level personnel

Confidential, Houston, TX

Global Notes Server Support Analyst (Contract)

• Monitored over 500 email servers (Notes, Domino5/6, Exchange5.5) worldwide
• Responsible for Windows Server installation and maintenance
• Remotely repaired any servers with hardware or OS problems
• Performed post server build testing to ensure quality control for all new servers