Service Billing and COBRA Subject Matter Expert Agent Resume

SUMMARY

An organized, detail - oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks while maintaining professionalism.

PROFESSIONAL EXPERIENCE

Service Billing and COBRA Subject Matter Expert Agent

Confidential

Responsibilities:

Responsible for taking inbound calls from new and current member’s in regards to billing, payment and service questions. Cross trained and currently servicing the COBRA division also in an inbound call center setting. My responsibility’s on this assignment include assisting COBRA participants with their new or on going services, maintaining open lines of communication with other agents across the nation to better understand their skill set while delivering effective and accurate customer service to all. I am also the newest member of the EE (Employee Engagement Program).

Delivery Specialists

Confidential

Responsibilities:

Responsible for selecting the correct parts needed from our stock and delivering them to the correct locations in a timely fashion.

Customer Service Representative I

Confidential

Responsibilities:

Responsible for incoming calls from homeowner's and assisting them with various aspects of their mortgage including escrow, insurance information, breakdowns of their monthly statements and any questions they have pertaining to loan documents and Home Equity Lines of Credit.

Customer Service Representative

Confidential

Responsibilities:

Responsible incoming customer calls and assisting them with bill inquiries, payment arrangements, taking payments and scheduling service orders. I was also responsible for making out bound calls to inform them of past due amounts and any changes in their services.

Department Manager

Confidential

Responsibilities:

Responsibilities included processing material that has been staged for finishing in accordance with production day, receiving and sorting stock, reprocessing and accounting for damaged material. Also verifying information and submiffing a daily report for the day’s production logs.

Dispatcher

Confidential

Responsibilities:

Responsibilities included customer service, providing technical support for the greater Greensboro and Burlington area, and trouble shooting for technicians and customers. Updating customers and technicians if there were any changes in timeframe, equipment issues and scheduling and rescheduling appointments. I was trained to use ICOMS, Penguin Data, and various other technical support websites through Time Warner Cable.

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