Help Desk Analyst I Resume Catonsville, Maryland - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Catonsville, Maryland

Help Desk Analyst I

Responsibilities:

Assisted 30+ end users by phone, email, and remote software daily.
Handled all incoming technical support issues using ServiceNow ticketing system.
Provided technical assistance and support for incoming queries and issues related to computer systems and hardware. Isolated and diagnosed issues and worked through said issues until resolution was reached.
Configured and installed applications using Zenworks.
Troubleshot DeskSite document management system and Microsoft Office applications.
Utilized IDM Active Directory, Dameware, and Bomgar remote software daily.
Installed, modified, and repaired computer software.
Trained incoming help desk analysts on technical approaches to resolutions and briefed incoming help desk analysts on company policies and procedures.

Confidential, Maryland

Sales Associate November

Responsibilities:

Greeted and consulted 50+ customers daily.
Practiced good customer service skills and provided customer with information regarding characteristics, capabilities, and features regarding automobile of interest.
Directed test drives.
Completed sales report daily.
Maintained inventory of automobile keys, tags, and titles.
Maintained existing customer rapport.

Confidential, Elkridge, Maryland

Crew Member

Responsibilities:

Assisted 100+ customers daily with product information, customer checkout procedures, etc.
Maintained cleanliness of store.
Maintained organization of stock room.
Provided product throughout the store before and after business hours.
Continued product stocking throughout the store before and after business hours.
Exercised proper cash management, cash register use, and credit card machine use.
Trained newly hired crew members on store policies and procedures.