Technical Support Resume
VA
Summary of Qualifications
- Bachelor’s of Science Degree with an emphasis on Computer Technology.
- Knowledgeable in various areas of technology: web design, computer hardware-software applications, electronics, and industrial management.
- Acknowledged with an Award of Excellence for exemplary work ethic while employed at Liberty Tax Service.
Professional Experience
2011- 2012:
Confidential,King And Queen, VA
Technical Support Representative
Assist the Director of Technology with computer and networking duties.
- Responsible for testing, installing and connecting various computers
in the respective networks.
- Perform disk cloning by using Symantec.
- Troubleshoot and diagnose hardware and software problems and
perform repairs.
2008 - 2010:
Confidential,VA
Assistant Forms Developer
Design and develop state and federal tax forms utilizing state and
federal tax specifications and requirements.
- Responsible for development and design of all federal tax forms in 2009.
- Major role in review process of tax forms to be approved by states.
- Worked closely with software developers to ensure forms were adequate
for completion of the coding process.
- Acknowledged with an Award of Excellence for outstanding productivity
and voluntary overtime work.
2005 – 2006:
Confidential,Virginia Beach, VA
Material Handler
Perform warehouse duties to ensure incoming merchandise was distributed
to correct sections of warehouse.
- Maintained assigned department merchandise to be shipped according
to order numbers and date.
- Processed orders in company’s database that were successfully filled.
- Acknowledged for contributing to a successful mail order season.
Technical Skills
Operating Systems: Windows 2000/2003/XP/Vista/7, Linux, Mac OS X
Software Applications:MS Office (Word, Excel, PowerPoint, Access), Adobe Creative Suite(Photoshop, Dreamweaver, Flash, Acrobat), AutoCad
Utilities:Symantec Disk Cloning, AVG, Norton
Networking:LAN/WANs, TCP/IP, routers, ACLs
Education
B.S. in Computer Technology