Helpdesk Resume Toronto, Ontario - Hire IT People

PROFILE

Innovative technology professional with diverse IT experience in applying hardware and software installation, administration and configuration to support growing businesses. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirement, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies.

Proven ability to learn new technologies quickly
Rated 100% in customer service satisfaction
Detail oriented and team player
Excellent verbal and written communication skills
Diversity in roles
Work within deadlines
Responsive to customers
Patient and respectful

TECHNICAL SKILLS

Operating Systems: Windows 2000/XP/2003/Vista/7, Linux, Mac OS X

Software: Microsoft Office 2003 / 2007, Symantec/Norton/McAfee AntiVirus / Firewall / AntiSpyware, Microsoft Active Directory (AD) and Exchange administration, Microsoft Management Console (MMC), Group Policy, Desktop Management, Symantec Backup Exec, NT Backup, Open Office, Virtual PC, MS Visual Studio

Networking: Windows Server 2003/2008, MS SQL Server, LAN, WAN, WLAN, WWAN, TCP/IP, VPN, 802.11 B,G & N,DNS/DHCP, SMTP,RIP

Hardware: HP/Compaq, Dell, Apple, IBM/Lenovo, Sony, Gateway/Acer, Printers, Faxes, Routers, Switches

Languages: C++, C, Assembler, Basic, Pascal

PROFESSIONAL EXPERIENCE

IT Technical Support/Helpdesk Technician
Confidential,Toronto, Ontario - Contract 2010 - Present

Maintained, analyzed, troubleshooted, and resolved PC problems.
Provided problem-solving services to all company users and visitors with computer hardware / software / applications, network and peripheral problems to ensure successful completion of their daily operations.
Effectively manage system functionality to ensure all computing services and network applications are available at all times and performing as reliably and efficiently as possible.
Evaluated and installed computer hardware, networking and operating systems software.
Monitored LAN performance to ensure continued reliable network operations.
Administration support in Active directory/Exchange Server for password resets, and users and login scripts creations for new employees and cleaning old PCs.
Performed routine Windows updates and data backups and disaster recovery operations.
Professionally and courteously provided mentoring support for over 20 clients daily.
Attended weekly meetings and consulted with IT specialists and shared status updates.

Computer Repair Technician
Confidential,Toronto, Ontario 2007-2009

Performed diagnostics on PCs and peripheral equipment to troubleshoot problems.
Installed, configured and upgraded PC components such as network cards, memory chips, modems, printers and CD/DVD-ROM drivers.
Installed, maintained and repaired Windows operating systems such as XP/Vista/7, and various software such as Norton/McAfee Antivirus and MS Office on desktop and notebook computers.
Performed Recovery Management operation to restore system to an earlier point and for serious problems used the advanced recovery method.
Provided on-site maintenance and technical information for clients and customers.
Completed work orders, test and maintenance reports, and prepared cost estimates.
Answered incoming inquiries and requests for service calls.

Production Technical Support
Confidential,Azerbaijan 1999-2001

Analyzed and designed systems to reduce decision making and operation costs by establishing fluent and consistent data flow among the company\'s branches worldwide.
Developed and directed software system testing procedures, programming and documentation.
Used computer modeling system to analyze, design and develop oil processes.
Analyzed software systems to determine feasibility of design within time and cost constraints.
Designed and analyzed a program that improved quality of services through automatization.

OTHER WORK EXPERIENCE

Machine Operator
Confidential,Toronto, Ontario 2005-2007
Sales Clerk
Confidential,Toronto, Ontario 2002-2005

EDUCATION AND TRAINING

College Diploma in Computer Engineering Technician-Embedded Network
Certificate of Completion, MCSE 2003/Network Engineering
Bachelor of Science in Informatics and Computer Engineering

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Helpdesk Resume

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