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Corporate Consultant Resume

San Jose, CaliforniA

SUMMARY:

Utilize my business skills and experience to land a position in contact center or customer service technology.

SKILL:

 

Computers: Word, Excel, PowerPoint.

 

EXPERIENCE:

Confidential, San Jose, California

Corporate Consultant

Responsibilities:

  • Contact Center sales - supported account teams globally to close large deals
  • Return on Investment Analyst- Developed customer facing business cases to evaluate the payback, return on investment and cost benefits of purchasing an Confidential solution.
  • Developed and tested Return on Investment calculator tools to assist field sales people and account teams in development of business cases
  • Trained Business Partners as well as Confidential associates on how to calculate and then present the financial benefits to customers.
  • Worked on sales tools for Avaya’s emerging cloud based offers to show cost benefits and financial advantages of the Confidential solution

Confidential, San Jose, California

Contact Center Specialist

Responsibilities:

  • Worked with account teams and customer to solve business problems with technology and workflow improvements
  • Worked with product development and Bell Labs to improve designs and develop new capabilities
  • Developed for Sales teams and specialist community on how to sell, benefits of new technology.
  • Conducted in person Confidential sales meetings, Confidential customer events and via webinars on the benefits of Confidential call center technology and how to show those benefits to customers
  • Developed program to model software simulations on how new technology would work in customer contact center.
  • Assisted in design, testing, rollout, and support of a software simulation tool to import customer data and model the results using Confidential technology
  • Trained Services Delivery teams to utilize the Software simulation tool when deploying and designing customer contact centers to model results for a faster implementation.
  • Completed the first deployment of Lucent’s Business Advocate software to improve call center operations.
  • Also documented through detailed before and after analysis to show customer the gains and improvements in the business model
  • Started out in programs, supported Account Managers then went on to specialize in product and solution areas.
  • Worked with account teams and customer regionally then nationally and finally globally.
  • Assisted in closing large deals, solving problems and supporting customers

Confidential

Volunteer

Responsibilities:

  • Volunteered Confidential Brookline Senior Center in computer lab and with a senior writing memoirs of her life
  • Currently a volunteer with Jewish Family Services, I visit a senior Holocaust survivor weekly

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