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Prelude Analyst/ Principal Trainer/instructional Designer Resume

Chattanooga, TN

SUMMARY:

  • Certified Principal, Instructional Designer, Analyst Healthcare Professional who is a motivated self - starter with 14 years of healthcare experience in the areas of case management, Instructional Design, Epic / Implementation, MST Build, Curriculum Development, Go-Live experience Medicaid and Medicare knowledge and higher . Skills in quality improvement reviews and preparation as well as health care industry consulting with individuals and families.
  • ICD-9-and insurance billing,
  • Microsoft Office, StarFish, Modules for Tools
  • MS Project,
  • Proficient in hospital Revenue-cycle, privacy practices, billing follow-up, reconciliation and billing issues
  • Articulate and persuasive in written and verbal communication with consumers, staff and professional peers.
  • Experience healthcare professionals, providers and certified aides through Go-live
  • Credentialed in the Cadence Application of EPIC
  • Enterprise Implementation experience
  • Participated in all aspects of Cadence discovery, design, build, and optimization in a Community Connect setting
  • Assist in program design, build outline and implementation strategy.
  • Build Cadence/Rev Cycle for the Community Connect specific end-users.
  • Development of project planning tools, build/ checklists, change control, meeting agendas, status report, go-live support documents, documentation to be delivered to the client/vendor
  • Work in conjunction with various Analysts in design, build, implementation, and support for Community Connect Vendors/Clients
  • Install new applications, upgrades existing applications and provides go-live support. Support users on new applications, modules and functionality.
  • Evaluate operational workflows and create system specifications from user requirements.
  • Install new applications, new components, and upgrade existing applications. Configure application settings.
  • Template Build
  • Experience conducting and participating in technical dress rehearsals with Confidential, Confidential and Owensboro Health
  • Certified in the Cadence & Prelude Epic Applications
  • Familiar with OnBase and ATE Support
  • MST Build, workflow updates, change control and optimization
  • Creating, developing and implementing curriculum from the ground up for clients
  • Understanding scope of the organization, teamwork initiatives, establishing rapport with Analysts and Updating curriculum to ensure current workflows are reflected
  • Task Master for meeting critical deadlines

PROFESSIONAL EXPERIENCE:

Confidential, Chattanooga, TN

Prelude Analyst/ Principal Trainer/Instructional Designer

Responsibilities:

  • Responsible for analysis, design, coding, communication, implementation, maintenance and support of Revenue Cycle Cadence Application
  • Integrates Confidential ’s Information Service Mission Statement and vision into daily tasks through dedication to customer satisfaction, quality improvement, and collaborative working relationships.
  • Provides consultation support regarding work flow changes or system changes that improve the cost benefits achievable by automation. Updated Visios and loaded into Sharepoint for review and documentation
  • Responsible for continual end user support and when necessary in the Confidential community, including Command Center support and Help desk requests. Worked POB system for tickets during and post go-live
  • Works with vendors to promote optimal functionality, including documenting and analyzing validity and recommends prioritizing system change during Change Control meetings per Confidential requests to operational management.
  • Uses up to date knowledge and skills associated with the content being delivered, and often acts as a subject matter expert in the technical/functional area of the content.
  • Designs/revises materials and creates activities to support the curriculum. Determines audience needs and adapts program delivery accordingly.
  • Develops curriculum including: the development of materials such as tip sheets, user guides, e-Learning modules and other job aides.
  • Independently prepares Credentialed Trainers for classroom, including the preparation and maintenance of the Epic system environment, and of classroom materials.
  • Attend all required build courses
  • Present Curriculum to Review Boards, develop Visios and conduct Pilot .
  • Experience, revising, creating and implementing work flows for ambulatory and inpatient phases.
  • Familiar with EOL systems, health stream, course catalog and scheduling of end users
  • MST Build, Production and PLY for the Cadence/Prelude Applications
  • Curriculum Development(On-going)
  • Received OnBase via HIM Instructional Designer, Incorporated OnBase into Cadence/Prelude
  • Managing Credentialed Trainers, scheduling of courses and catalog development
  • Experience managing a team of Credentialed Trainers: Scheduling, credentialing, classroom management and material ordering in bulk.
  • Patient movement representative for team
  • Participated in Integrated Testing, script testing and design
  • Participated and lead team of Credentialed Trainers through Appointment Conversion
  • Ensure for Scheduling/registration and referrals was facilitated during orientation for At-the-Elbow Support
  • Participated as team representative with the Referrals Workgroup created by the client
  • 90% of Credentialed Trainers remained on the project to become Team Leads under my leadership

Confidential, Owensboro, KY

Applications Analyst

Responsibilities:

  • Develop, implement, enforce and review current workflows for clinics
  • Troubleshoot current issues within clinics pertaining to workflow and end-users
  • Work alongside EPIC team members within OneHealth Owensboro
  • Participate in Check-in meetings to discuss issues, progress and clinics who will go-live
  • Provide at-the-elbow support for front-desk end-users and nurses within OneHealth Clinics, Urgent Care, Family Practice and Orthopedics clinics.
  • Revenue Cycle workflows restructured to include cash drawers and deposits for clinics, EOD discussed WQ management
  • Provided One-on-One ATE support for Practice office scanner-OnBase
  • Documents and e-signature required paperwork enforced CareEverywhere enforced, discussed and reviewed

Confidential, Greenville, SC

Credentialed Trainer

Responsibilities:

  • Provides classroom to end users of assigned applications using the curriculum, lessons, and materials provided by the organization's Principal Trainers.
  • Administers the proficiency assessment and evaluation processes.
  • Works with Principal Trainers to provide feedback on additional end user learning needs, remediation of identified issues and continuous quality improvement activities.
  • Responsible for the classroom logistics including set-up, materials, supplies and equipment.
  • Familiar with "go-live" support activities.
  • OnBase ATE during go-live(scanning )
  • Experience more than 11,000 end-users
  • Troubleshooting and ticket submission turn around times are above satisfactory levels

Confidential, Greenville, SC

Healthcare Administration Faculty/Program Director

Responsibilities:

  • Complete academic advising for healthcare administration students
  • Provide freshman orientation to all degree-seeking students
  • Lead scheduler and registrar for upcoming courses for required curriculum
  • Create approved lesson plans that will provide knowledge and expertise to students pursuing degrees in the healthcare field.
  • Stimulate class discussions online and within a traditional classroom setting
  • Appraise student progress by way of assessments and student evaluation
  • Proficiency in the use of StarFish
  • Managed functions of Quality Improvement, HIPAA Privacy Law, ICD-10, medical office procedures, as well as the transitioning of medical records to electronic format.
  • Utilization of Georgia Southern Modules for Tools
  • Management of healthcare administration students, on-campus student organization initiatives and healthcare administration faculty

Confidential, Greenwood, SC

Patient Access Specialist

Responsibilities:

  • Provide Customer Service to patients throughout healthcare facility
  • Answer and process all telephone calls directed to Emergency department
  • Data entry, gather and verify patient information
  • Complete insurance claims, payments and discharge documentation
  • Completes the registration of patients at bedside and/or at the registration areas assuring appropriate departmental policies and procedures are followed
  • Understanding of insurance and managed care contracts
  • Completing transfers, discharges and admissions to and from healthcare organizations including ambulatory care facilities
  • Provider of administrative duties associated with patient intake and discharge
  • Downtime experience

Confidential, Greenville, SC

Targeted Case Manager

Responsibilities:

  • Coordinate services for individuals diagnosed with Intellectual Disabilities or Related Disabilities once deemed eligible to receive services.
  • Authorize services recommended/required for eligible individuals quarterly or monthly per assessment.
  • Monitor services based on need, satisfaction and effectiveness.
  • Case manager also manages State ID/RD Waiver budget to assure coverage and funding
  • Assists with Medicaid and Medicare billing, reviewing, and eligibility
  • Works closely with Social Security Administration for annual compliance review and eligibility
  • Advocates for consumers during al conferences, hospital discharge procedures, legal hearings, and disability review boards.
  • Familiar with diagnosis, conditions, infectious diseases, preventative planning, placement, and medication.
  • Other Healthcare Positions Held: Living Support Specialist: Greenville County

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