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Director Resume

Phoenix, ArizonA

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, Arizona

Director

Responsibilities:

  • Migrated Customer Care Center and Technical Support Center into 300 seat center responsible for internet, phone and video support.
  • My responsibilities include decentralizing center to multiple sites to accommodate redundancy and associate retention.

Confidential, Phoenix, Arizona

General Manager

Responsibilities:

  • Responsible for 200+ seat technical support contact center.
  • Accountable for customer issues including internet connectivity, phone and television support.
  • My responsibilities include overseeing staffing budget, HR relations, customer relations and training.

Confidential, Phoenix, Arizona

Call Center Manager

Responsibilities:

  • Responsible for 200 - seat technical support incoming call center.
  • Accountable for software issues as well as hardware support that can be handled via the phone.
  • My responsibilities include work in all aspects of the center associated with budget, vendor contracts, training, HR, employee relations, customer relations, quality monitoring and staffing.

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