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Teller Operation Specialist / Senior Teller Resume

Leesburg, VA

SKILLS:

Proficient with: Microsoft Office suite, including advanced Excel and Power Point. Professional interaction and communication with individuals, both verbal and written across all management levels.

WORK EXPERIENCE:

Teller Operation Specialist / Senior Teller

Confidential, Leesburg, VA

Responsibilities:

  • Manage a team of 3 - 4 tellers. Coordinate and schedule training for tellers related to banking operations and new products.
  • Manage teller scheduling to ensure adequate staffing.
  • Handle customer escalations, assist tellers in various issues and provide overrides, processing wire transfers.
  • Ensure cash flow of the bank.
  • Create daily/weekly/monthly reports related bank operations.
  • Offering and educating customers regarding bank products and services and referring them to personal bankers and mortgage specialists.
  • Address customer and employee inquiries including account research and communications as required.
  • Maintain consistency and compliance with data entry accuracy.
  • Research and resolve discrepancies in a timely manner.
  • Respond quickly and accurately to customer and employee inquiries.
  • Perform other tasks as assigned.

Bank Teller

Confidential, Sterling, VA

Responsibilities:

  • Worked with customers on a daily basis meeting their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals.
  • Accepted and processed customer deposits and loan payments.
  • Maintained and balanced a cash drawer daily.
  • Secured the financial institution nightly.
  • Responded to customer inquiries regarding account balances.
  • Offered bank products and services to the customers on daily basis.

Junior Officer

Confidential

Responsibilities:

  • Opening new accounts, CD’s, operating security deposit box.
  • Advising customers about new services offered by the bank.
  • Processing customer checks, issuing check books, maintain customer accounts.
  • Proficient in financial banking software.
  • After hours form completions, signature and documents and updating the bank system.
  • Resolved administrative issues for 30 branch offices, including bill clearance.

Office Executive

Confidential

Responsibilities:

  • Payroll Processing.
  • Leave sanctioning for employees.
  • Performance appraisal.
  • Bill Clearing.

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