Proficient with: Microsoft Office suite, including advanced Excel and Power Point. Professional interaction and communication with individuals, both verbal and written across all management levels.
Teller Operation Specialist / Senior Teller
Confidential, Leesburg, VA
- Manage a team of 3 - 4 tellers. Coordinate and schedule training for tellers related to banking operations and new products.
- Manage teller scheduling to ensure adequate staffing.
- Handle customer escalations, assist tellers in various issues and provide overrides, processing wire transfers.
- Ensure cash flow of the bank.
- Create daily/weekly/monthly reports related bank operations.
- Offering and educating customers regarding bank products and services and referring them to personal bankers and mortgage specialists.
- Address customer and employee inquiries including account research and communications as required.
- Maintain consistency and compliance with data entry accuracy.
- Research and resolve discrepancies in a timely manner.
- Respond quickly and accurately to customer and employee inquiries.
- Perform other tasks as assigned.
Confidential, Sterling, VA
- Worked with customers on a daily basis meeting their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals.
- Accepted and processed customer deposits and loan payments.
- Maintained and balanced a cash drawer daily.
- Secured the financial institution nightly.
- Responded to customer inquiries regarding account balances.
- Offered bank products and services to the customers on daily basis.
- Opening new accounts, CD’s, operating security deposit box.
- Advising customers about new services offered by the bank.
- Processing customer checks, issuing check books, maintain customer accounts.
- Proficient in financial banking software.
- After hours form completions, signature and documents and updating the bank system.
- Resolved administrative issues for 30 branch offices, including bill clearance.
- Payroll Processing.
- Leave sanctioning for employees.
- Performance appraisal.
- Bill Clearing.