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Sales Associate/cashier Resume

Baltimore, MD

PROFESSIONAL SUMMARY:

Accomplished and responsible Customer Service professional with fourteen years of support in Service Desk Operations. Motivated leader with strong organizational and prioritization abilities. Maintain working relationships with clients and government agencies. Proven ability to assist customers in resolving problems and issues pertaining to company policies and procedures.

AREAS OF EXPERTISE:

  • Incident and Problem Management
  • Service Level Agreements
  • Process Improvement
  • Conflict and resolution

EXPERIENCE HIGHLIGHTS:

Sales Associate/Cashier

Confidential, Baltimore, MD

Responsibilities:

  • Meet and greet customers to ensure outstanding service
  • Answer questions concerning, policies, products and services
  • Handle purchases and returns using IBM cash register
  • Communicate customer request to management
  • Maintain orderly appearance of cash register and supply stock
  • Perform store recovery in downtime
  • Complete any and all requests by manager

Secretary

Confidential, Baltimore, MD

Responsibilities:

  • Work with community president and vice president to improve quality of community affairs
  • Attend community district meetings and provide reports to president and committee
  • Provide minuets for monthly meetings
  • Research and analyze residents needs and concerns
  • Schedule community events
  • Submit service request for resident

Quality Assurance Professional

Confidential, Washington, DC

Responsibilities:

  • Provided weekly assessments of agile process improvement and agile practices (planning sessions, daily scrums, demo and retrospectives)
  • Identified improvements by implementing action items
  • Performed daily, weekly and monthly agile assessment reports on software development teams
  • Performed program level process audits to ensure processes and practices are in compliant with company policies and procedures
  • Provided agile metrics and measurements against deployments, retrospective action items (open/resolved), cycle time and risk management

Senior Service Desk Support

Confidential, Washington, DC

Responsibilities:

  • Provided tier ll operational support for service desk under the Confidential / Confidential which included 23 software and hardware applications
  • Led tier ll analysts in several functional areas including, Incident Management support, Production Control Database and E - mail Management
  • Processed asset information for new hires under Confidential / Confidential
  • Defined and processed access to employees who had business need with Confidential information and ensured access was removed from those who no longer had need for the information
  • Planned and written documentation which included goals and objectives of service desk procedures, common errors and work around solutions from incident and problem issues
  • Represented service desk staff in quarterly teleconference meetings which included all service centers and field offices of Confidential / Confidential

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