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It Support Specialist Resume

PROFILE:

  • To work with an esteem organization where I can utilize my acquired skill, ability and knowledge towards my duties with aim of seeing the progress of the professional growth and make a contribution to the growth of the organization.
  • Strong knowledge of network operations and devices including TCP/IP, routers, switches, firewalls, wireless systems, peripherals, etc.
  • Basic knowledge of Linux, Windows XP/Vista/7/8, Windows Sever 2008 (Active directory, Fileserver).
  • Worked on virtualization tools like Wire shark, VMware.
  • Knowledge in RIP, RIP v2, OSPF, EIGRP, TCP, UDP, DHCP, SQL
  • A resourceful, solution - focused individual with excellent Communication Skills.
  • Responsible, loyal, reliable, and independent worker with high level of enthusiasm and creativity.
  • Proficiency in MS Office applications.
  • Proven ability to solve and identify problems, implementing innovative solutions.
  • Polished and confident communicator with an emphasis on relationship-building.
  • Innovative and creative with meticulous attention to detail.
  • Open-minded and optimistic mentality with a drive for continuous growth and .

WORK HISTORY:

Confidential

IT Support Specialist

Responsibilities:

  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
  • Firewall Installation & Configuration - Provided FW configuration work orders Add/Delete/Modify rules/policies and Access Lists in Firewalls, VPN configuration and carried other Network Security implementations.
  • Monitored the infrastructure to check the health statuses of the Network devices, Links and Linux/Windows Servers.
  • Setting up new user’s accounts and profiles and dealing with password issues.
  • Strive to develop how-to and self-help articles for fellow help-desk staff, as well as customers.
  • Accurately document work completed within ticketing and documentation platforms.
  • Respond and close tickets for desktop, network, printer, backup, and mobile device support with a strong focus on first call resolution.
  • Implement strategic projects alongside Senior technicians.
  • Report to Service Desk Manager
  • Participated in weekly review meetings focusing on results, problem solving and managing customer issues.

Confidential

Intern

Responsibilities:

  • Install work stations, connect and setup hardware and load all the required software.
  • Maintained RAID levels and installed new applications and softwares on the blade servers.
  • Took the backup of all the data from active data centre at the end of the day and then send it to the data recovery centre.
  • Worked with the helpdesk department to know the details of providing technical support.
  • Field service desk support requests via telephone, email and ticketing platform.
  • Validate existing documentation on an ongoing basis against production environments to identify gaps, and errors contained therein.

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