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Senior Remedy Developer - Team Lead Resume

New York Ny Woodland Park, NJ

OBJECTIVE:

Experienced Remedy ARS & ITSM subject matter expert seeks to find a full time position that will best utilize my skills.

PROFESSIONAL SUMMARY:

  • Experienced BMC ITSM Remedy developer with over 15 years of experience in Information Technology and demonstrated strong track record of meeting and exceeding business needs. Experience includes, but is not limited to the following skills:
  • Team &Technical Lead of Remedy software development projects that includes designing custom and product - based solutions based on BMC Remedy applications
  • Designed databases used in conjunction with Remedy application development to optimize use of referential and data integrity.
  • Employed Remedy application development using best practices of software development lifecycle
  • Conducted Remedy administration tasks such as applying patches and upgrades, data analysis, account management and reporting
  • Performed Crystal Report development for reporting on data in Remedy applications
  • Maintained, installed, and configured all Remedy application, web and database servers
  • Analyzed business processes and interacted with applicable business unit personnel to identify issues and problem areas and suggested areas that can be enhanced to streamline Remedy applications
  • Demonstrated s trong communication skills in creating presentations and documenting Remedy environment and applications
  • Over 10 years of experience with Remedy ARS and Remedy ITSM
  • Over 5 years of experience with HP Service Desk Peregrine ITSM system

EXPERIENCE:

Senior Remedy Developer - Team Lead

Confidential, New York, NY/Woodland Park, NJ

Responsibilities:

  • Customized, maintained, and developed custom applications using ARS 7.x
  • Developed Crystal Reports for use with custom applications on ARS 7.x
  • Configured Remedy data security, Archiving and connectivity to other tools like HP Open view, LDAP, People Soft, Microsoft Outlook and Netcool as well as other systems using web services and Remedy Atrium Integration Engine.

Senior HP Service Center Peregrine Developer

Confidential, New York, NY/Woodland Park, NJ

Responsibilities:

  • Senior HP Service Center Peregrine Developer/Administrator of custom applications using Peregrines Service Desk ITSM Tools.
  • Configured and customized Service Desk Applications including Incident, Problem and Change Management Systems using ITIL Foundation guidelines.

Service Desk Supervisor

Confidential, NJ

Responsibilities:

  • Support for Service Desk staff, managed and assigned work orders to technicians
  • System administration of Service Desk Application
  • Troubleshooting errors in all applications and hardware systems

Service Engineer Service Engineer

Confidential, Staten Island, NY

Responsibilities:

  • worked on fixing software and hardware issues for users and customers

LAN and Hardware Engineer

Confidential

Responsibilities:

  • Worked on LAN connectivity projects
  • Worked on the maintenance and installations as well as the configurations of hardware and software issues for Confidential ’s clients

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