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Field Service Professional Resume

Tuscaloosa, AlabamA

SUMMARY:

The bulk of my experience has been in managing projects and technical support operations. My extensive background in electronics, computer hardware and audio/video systems has been used to support my employers in terms of reputation and financial returns on projects that I have managed. I have a proven track record of bringing projects in under budget and ahead of schedule. One such project was the design, installation and operation of the distance learning network. I and my team started with an empty building and went to broadcast in 92 days with 5 studios, a/v editing facility, sound studio, and interactive communication with 2500 field downlink locations. I am currently supporting the trucking industry through merchandising, advertising and technical support to truck stops.

EMPLOYMENT HISTORY:

Field Service Professional

Confidential, Tuscaloosa, Alabama

Responsibilities:
  • I provide services to the truck stop industry.
  • I am responsible for several states.
  • I provide the following services:
  • Install, troubleshoot and resolve problems with satellite radio systems
  • Fulfill delivery and displaying of trucker publications
  • Product inventory, order and fulfillment
  • Maintain POS/POP advertising media
  • Provide vendor related computer system services
  • Work with on - site managers to resolve service and system issues
  • Travel 20-25 days a month.

Field Service Technician

Confidential, Chattanooga, TN

Responsibilities:

  • Installed and maintained voice/data/SMATV systems.
  • Troubleshoot and resolve issues with T-1 circuits, LEC lines, internet access, phones, satellite receivers, RF distribution network, wireless internet access and control circuits.
  • Trained other technicians in the policies, procedures and system guidelines.
  • Supervised contractor crews in proper installation and construction parameters.
  • Worked with onsite managers to resolve service and system issues.
  • Installed, terminated and connected cat 3, cat 5, and multi-pair Telco cable (50, 100, 150, 200 and 300 pair)

Project Manager

Confidential, Coral Springs, FL

Responsibilities:

  • Developed scope and timeline for installation of underground utility (phone and Confidential ) in truck stops and in various soil conditions
  • Drew designs and layouts of parking facilities for system installation
  • Monitored progress of projects and approved contractor payments
  • Responsible for maintaining good working relationship between the managers and the contractors
  • Created and submitted daily and weekly reports to the home office
  • Utilized project management software to manage up to 9 installations simultaneously
  • Involved in the design or installation of over 70 sites during my tenure

Owner

Confidential, Dallas, TX

Responsibilities:

  • Custom A/V, Home Theater, and Multimedia Presentation Systems for residential, business and facilities

Chief Engineer/Service manager

Confidential, San Antonio, TX

Responsibilities:

  • A/V system design, installation and service

Chief Engineer

Confidential, San Antonio, TX

Responsibilities:

  • Design, install and maintain Ku band transmitter site for distance learning network

Vice President - Operations

Confidential, Austin, TX

Responsibilities:

  • Computer system design, installation and service

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