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Independent Writer Resume

Jacksonville, FL


Seeking a position where I can contribute to the success of my employer by fully utilizing the organizational and troubleshooting skills I sharpened during my years of experience in IT support.


iSeries, OS/400: Monitor systems for errors. Run job schedules. Provide ticket support for programmers and users. Troubleshoot errors & issues to resolution. Contact appropriate person for errors. Run backups & maintain tape management. Setup & monitor jobs using Robot/Schedule. Setup reports using Robot/Reports. Monitor job errors using Robot/Console. Create and maintain job run schedules. Perform startup & shutdown procedures. Install upgrades. Use CL commands. CL menu creation.

PC/Network: Proficient using Win XP, MS Office Word, Excel & Outlook. Familiar with WinNT, Lotus Email, Tivoli Storage Manager, Novell Netware, MS Exchange Server, & MS SQL. Perform software installs & upgrades. Run & manage backups. Resolve Connectivity issues. Provide user ticket support. Server/Client administration & troubleshooting.

Website Development: Perform website design and administration for book I’ve written, my own author and painter website, and previously for website of a small business. Write keyword rich copy with SEO in mind. Image and ad creation. Proficient use of Adobe Creative Suite CS2 GoLive, Illustrator & Photoshop. Also proficient using WordPress, Google Analytics & Webmaster Tools, SEO techniques, OS/Commerce, Coppermine, and familiar with MySQL, Html and PHP code. Administration of website hosting, FTP, permissions, domains, email & databases. Website promotion through social media and search engine advertising.


Independent Writer

Confidential, Jacksonville, FL


  • Completed book and acquired literary agent.
  • Pitches currently being submitted to publishers.
  • Learned the craft of creative writing over years of self - study.
  • Posses a willingness to be thorough and to perform extensive research.
  • Employed website development skills to create a book website and promote through search engine and social media advertising, forum discussions, and SEO techniques.

AS/400, iSeries Computer Operator

Confidential, Jacksonville, FL


  • Monitor multiple iSeries systems for job completions, errors & performance.
  • Execute daily, weekly, and monthly job run schedules.
  • Troubleshoot & resolve job and system errors & issues.
  • Contact appropriate person for job errors and issues.
  • Schedule and adjust jobs using Robot/Schedule.
  • Execute special job requests & tasks for programmers. Print and distribute user reports.
  • Monitor job errors using Robot/Console.
  • Provide user ticket support to resolve connection issues & password resets.
  • Monitor PC network for errors & issues and contact appropriate person.
  • Create & update job run schedules.
  • Replace consumables and resolve printer issues.
  • Install iSeries upgrades and initiate system startup and shutdown procedures.
  • CL menu creation.
  • Perform PC network backups and special procedures.

Systems Operator

Confidential, Jacksonville, FL


  • Monitor multiple iSeries systems for job completions, errors & performance.
  • Monitor Unix, Alpha systems & RS/6000’s for errors and completions.
  • Execute daily, weekly, and monthly job run schedules.
  • Provide Help Desk phone support.
  • Perform backups on various systems.

iSeries Computer Operator & PC/Network Administration & Support

Confidential, Jacksonville, FL


  • Monitor iSeries system for job completions, errors & performance.
  • Provide Help Desk support for iSeries & PC network. Supported a 35 PC network and 15 remote locations.
  • Administration of Novell Netware and WinNT servers and workstations.
  • Client/Server troubleshooting & software installs, including MS Exchange 5.5 e-mail software.
  • Administration of MS SQL Server 6.5 database. Print checks and user reports.

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