Interim HelpDesk Coordinator Resume Profile Wethersfield - Hire IT People

Objective

To obtain a career in the Information Technology field that will utilize my diverse knowledge of electronics and computer equipment problem solving skill set and strong ability to multi task.

Technical Skills

Operating Systems Windows XP Vista 7 8 server 2008 Several Linux Distributions
Productivity Software Word Excel Access Outlook
Enterprise Deployment Software Dell KACE Script Logic Desktop Authority RT Se7en
Network Utilities Wireshark IPconfig Network Live Wire Circuit Tracer
Design Software Dreamweaver Adobe Premier Suite
Programming Software MASM Visual Studio
Remote Access RDC VPN TeamViewer SmartFTP UltraVNC Splashtop
Virtualization Software VMware Hyper V
PC Repair Utilities PC Doctor Dell Diagnostic

Work Experience

Confidential

Interim HelpDesk Coordinator / Senior Intern

Assists with management and organization of the HelpDesk ticket system within the district
Assists in the the management and support of domain user accounts through Active Directory and the Office 365 web portal
Leader of break/fix operations for all incoming devices and peripherals
Diagnoses and repairs computer and peripheral equipment.
Installs new equipment and components
Assists users with issues pertaining to software installation
Troubleshoots projectors and SmartBoards providing break/fix while supplying replacements parts if necessary
Provides Tier I II support.
Supports users administration teachers and staff in operating systems and application issues.

Confidential

Easy Technician

Performed PC Intake of devices and performed initial analysis through direct interaction with the customers.
Performed a variety of functions from installations to repairs both on site and off site.
Built trusting relationships with customers through open interactions and meeting their business and technology needs.
Provided in store and remote troubleshooting of common PC problems to include
Software installation / removal
Drivers update / install / rollbacks
Hardware install / removal
Registry changes
Virus removal
Configured advanced system files on laptops desktops and mobile devices.

Confidential

IT Support Sales

Provided excellent customer service to all customers entering the store and customer support over the phone.
Assisted customers with product selection and answered all questions they may have regarding product specifications.
Performed off site merchandise installations such as televisions computers and home audio systems.

Confidential

Computer Repair Assistant Sales

Educated customers on electronic equipment and software.
Continuously trained to stay knowledgeable about products in the department.
Training on Windows Vista XP Linksys Logitech Canon ATI Intel AMD HP and Symantec.
Possessed a strong ability to assist multiple customers simultaneously.

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Interim Helpdesk Coordinator Resume Profile

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