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Supplemental It Analyst Resume

SUMMARY

  • Responsible for functional training on the OpTime/Anesthesia EpicCare applications including the project history and scope, and information about the specific workflows.
  • Support a system wide initiative dedicated to establishing a new foundation for advancing clinical delivery outcomes and electronic medical records through the EPIC platform.
  • Provide clinical system orientation training to physician, clinical, and operational staff.
  • Recognizes and identifies ongoing educational needs and creates module based training, tip sheets, and quick reference guides as necessary.
  • Serves as mentor and resource to defined facility based super users in development of their skill sets and clinical application knowledge base.
  • Act as the go - between for clinical staff, business and systems analysts, developers, and project management groups.
  • Utilize Snagit v10.0.0, SharePoint, LANDesk, Health Stream, EpicCare Change Control Portal, and Active Directory for my training and support responsibilities.

PROFESSIONAL EXPERIENCE

Confidential

Supplemental IT Analyst

Responsibilities:

  • Answered questions, addressed concerns, resolved problems for nurses, residents, and physicians in the OR, EC, PACU, and Day Surgery during an Epic go live.
  • Ensured that the operational interests of the OR, Nursery, NICU, EC, PACU, and Day Surgery areas are being fully represented in the day-to-day operations of the information technology department.
  • Supported all clinical applications (i.e. nursing documentation, CPOE, EMR) deployed within the Confidential District.
  • Acted as liaison between nurses, super users, residents, physicians and IT project managers.

Confidential

Systems Coordinator/Trainer

Responsibilities:

  • Utilized KBSQL, Excel, and Monarch to generate customized financial reports for management and administration.
  • Trained business office associates (billers, collectors, bad debt clerks, customer service reps, cash posters, and managers) on Mckesson Star patient accounting applications.
  • Tested software tracking interfaces for lab, admitting, pharmacy, medical records, billing prior to system upgrades and enhancements.
  • Modified charge control parameters and claim load and edit parameters so UB’s would print correctly for different insurance companies.
  • Managed electronic billing software package SSI and EC2000.
  • Maintained a customer-centric technical knowledge and focus when contributing to the analysis, design, development, testing, documentation, and implementation activities of the assigned software programs in the business office.
  • Provided leadership, support, direction, and focus for patient financial services managers and associates.
  • Accountable for the overall objective of 96% 120 days net to cash and adjustment rate 30-120 days at or below 8%.
  • Served as a resource for revenue cycle director and system director of patient financial services.
  • Supported patient financial services managers in maintaining team discipline for all elements of established standard processes.
  • Supported adherence to CHRISTUS standards and directives including JCAHO and HIPPA standards related to patient financial services.
  • Recruited, developed, coached patient financial services managerial associates to ensure the development of a mature and professionally staffed organization.
  • Worked collaboratively with healthcare providers, government, third party payers, and clearinghouses to process and implement HIPAA EDI transactions in an integrated, efficient, and cost-effective manner.

Confidential

User Analyst

Responsibilities:

  • Generated month end revenue reports for all departments in the hospital.
  • Supported HBOC software applications for the business office.
  • Supported CBR and Healthlink software applications for the medical staff office.
  • Produced handouts with step by step instructions for users learning new applications.
  • Advanced the functionality and operational efficiency of the use of assigned applications.
  • Supported the business goals and objectives for the department, the information services organization, and the organization as a whole.
  • Advised and assisted associates in the operation and administration of their systems.

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